Data Analyst – Omnichannel & Offline Growth

Company Description

Saatva is the original direct-to-consumer mattress and home furnishings company, dedicated to providing healthy and restorative sleep. As the largest online luxury mattress brand, we are expanding our physical presence with Viewing Rooms in key markets nationwide. Our rapid growth is driven by a people-first culture that values curiosity, collaboration, and data-informed decision-making. Saatva has been recognized on the Inc. 5000 list of America's Fastest-Growing Private Companies for seven consecutive years, certified as a Great Place to Work®, and listed among Fortune Magazine's Best Workplaces in Retail and Best Workplaces in New York. Role Description Saatva is seeking a highly curious and business-oriented Data Analyst to support our evolving direct-to-consumer omnichannel strategy. As Saatva continues to expand beyond digital into

offline channels—including phone sales and Viewing Rooms—

this role will play a critical part in helping the business understand performance across the full customer journey and use data to guide growth decisions. This position is ideal for an analyst who enjoys working with complex datasets, partnering closely with cross-functional teams, and translating data into insights that shape go-to-market strategy, real estate expansion, customer retention, and operational efficiency. You will help enable stakeholders with scalable reporting and automation while contributing to a strong foundation of data quality and analytical rigor.

What You'll Do

Omnichannel & Business Analysis

• Analyze performance across digital and offline channels (eCommerce, phone, Viewing Rooms) to understand customer behavior and revenue drivers.
• Evaluate cross-channel interactions to identify opportunities to improve acquisition, conversion, and retention.
• Partner with Marketing, Product, Sales, and Real Estate to inform go-to-market strategy, customer segmentation, and lifecycle initiatives.

Data Analysis & Modeling

• Analyze large, complex datasets to uncover trends and insights that drive business decisions.
• Apply statistical techniques to support forecasting for demand, revenue, customer lifetime value, and churn.

Reporting, Visualization & Enablement

• Build and maintain dashboards and reports that enable self-service insights for stakeholders.
• Monitor KPIs, flag performance shifts, and recommend actions.
• Automate recurring reporting and analytical workflows to improve scalability and efficiency.

What We're Looking For

Required Qualifications

• 3–5+ years of experience as a Data Analyst in a direct-to-consumer, eCommerce, retail, or omnichannel environment.
• Strong proficiency in SQL and experience working with large, complex datasets.
• Experience building dashboards and reports using data visualization tools such as Tableau, Power BI, or Looker.
• Solid analytical foundation, including experience with statistical analysis and trend identification.
• Strong communication skills with the ability to translate data into clear, business-relevant insights.
• Proven ability to manage multiple projects, prioritize effectively, and deliver high-quality work in a fast-paced environment.

Preferred Qualifications

• Experience with Python or R for advanced analysis or automation.
• Strong proficiency in Google Analytics or Adobe Analytics.
• Familiarity with cloud data warehouses and modern analytics stacks.
• Exposure to forecasting, predictive modeling, or experimentation frameworks.
• Experience supporting offline channels such as retail, call centers, or physical locations.

Equal Employment Opportunity At Whitestone Home Furnishings, LLC, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention and employee development programs, and are committed to the hiring, retention and success of diverse candidates. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law. This policy extends to all aspects of the employment hiring process, including but not limited to, recruitment, selection, compensation, and benefits. Sounds like a good fit? We'd love to talk to you! Equal Employment Opportunity: At Whitestone Home Furnishings, LLC, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention and employee development programs, and are committed to the hiring, retention and success of diverse candidates. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law. This policy extends to all aspects of the employment hiring process, including but not limited to, recruitment, selection, compensation, and benefits. Apply tot his job Apply To this Job