Experienced E-commerce Virtual Assistant for Amazon and Walmart FBM Account Management, Customer Service, and Order Processing Optimization

Introduction to arenaflex

arenaflex is a leading e-commerce company that specializes in managing multiple Amazon and Walmart FBM stores. We are committed to providing exceptional customer service, optimizing our order processing systems, and continuously improving our product listings to drive business growth. As a key player in the e-commerce industry, we are seeking a highly skilled and dedicated Virtual Assistant to join our team and support our ongoing operations.

Job Overview

We are looking for an experienced Virtual Assistant to manage our daily operations across multiple Amazon and Walmart FBM stores. The successful candidate will have hands-on experience in account management, customer service, product listings, and order processing optimization. This is a long-term, ongoing role that requires a high level of expertise, strong attention to detail, and the ability to work independently.

Scope of Work

The Virtual Assistant will be responsible for the following tasks:

• Daily Account Management: Manage Amazon and Walmart Seller Central metrics, ensuring account health compliance, handle appeals for A-Z claims, chargebacks, SAFE-T claims, and coordinate with seller support.
• Product Listings & Optimization: Create and maintain accurate product listings daily, edit product images using Photoshop, and optimize listings with SEO best practices for better search visibility.
• Customer Service & Feedback Management: Respond to customer inquiries on Amazon and Walmart, manage the customer service phone line, monitor feedback and reviews, and dispute fake or policy-violating content.
• Account Protection & Growth Strategies: Proactively monitor policy changes to prevent account suspensions, assist with writing and filing appeals for account or product suspensions, implement review generation strategies, and perform competitor analysis to suggest pricing and marketing strategies.

Required Experience and Skills

The ideal candidate will have:

• Intermediate to expert-level experience in managing Amazon and Walmart Seller Central accounts.
• Familiarity with claims management, seller support, customer service, and Photoshop.
• Strong attention to detail and organizational skills.
• Experience with inventory/order management tools and databases.
• Fluent in conversational and written English.
• Ability to work independently and maintain regular communication with the team.

Preferred Experience and Skills

Preferred candidates will have:

• Experience with competitor research and pricing strategy.
• Basic Amazon PPC or promotional campaign experience.
• Experience managing product review generation strategies.

Work Style and Timeline

The Virtual Assistant will work independently but maintain regular communication with the team. Daily tasks must be completed promptly to maintain account performance, and urgent issues must be addressed immediately. The successful candidate will be required to use time-tracking software, such as Clockify, to track their work hours.

Career Growth Opportunities

High-performing freelancers will have opportunities to take on more responsibilities and grow with arenaflex. We are committed to providing ongoing support and training to help our team members develop their skills and advance their careers.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced company that values innovation, creativity, and teamwork. We are committed to providing a supportive and inclusive work environment that encourages collaboration, open communication, and continuous learning. Our team is passionate about delivering exceptional customer service and driving business growth through innovative solutions.

Compensation and Benefits

arenaflex offers competitive compensation and benefits to our team members. As a Virtual Assistant, you will have the opportunity to work on a flexible schedule, choose your own work hours, and enjoy a healthy work-life balance. We also offer opportunities for professional development, training, and career advancement.

How to Apply

To apply for this exciting opportunity, please submit your proposal, including details about your experience in Amazon and Walmart account management. Share examples of how you've handled claims, account suspensions, or product listings, and highlight your experience with order processing systems and Photoshop. Don't forget to mention your favorite productivity tool in the first line of your proposal to show that you pay attention to detail.

Conclusion

arenaflex is seeking a proactive, detail-oriented, and experienced Virtual Assistant to join our team and support our ongoing operations. If you are passionate about e-commerce, customer service, and account management, and have a strong desire to grow with a dynamic company, we encourage you to apply for this exciting opportunity. Join our team and become a key player in driving business growth and delivering exceptional customer service.