Experienced 3rd Shift Customer Solutions Specialist – Full Remote Roadside Assistance and Dispatch Technology Platform Support

Welcome to arenaflex

arenaflex is North America's fastest-growing roadside assistance company and dispatch technology platform, operating multiple 24x7x365 call centers across the United States, including Canada, with headquarters located in downtown Johnson City, TN. Our business objective is to provide best-in-class roadside assistance to all our members. We're a dynamic and innovative company that values our employees and offers a fun and friendly work environment.

About the Role

We're seeking dedicated customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs) as a 3rd Shift Customer Solutions Specialist. This team takes in-bound calls from members in need of roadside assistance (tire change, jump start, tow) via phone, arranges the needed service by selecting and dispatching a service provider, and provides customer care and follow up. Our revolutionary technology takes the guesswork out of the job and provides you with all the tools you need to be successful.

Key Responsibilities

• Answer inbound member calls and provide exceptional customer service
• Ask essential questions to understand each member's unique situation and provide personalized support
• Navigate computer programs, input information to locate each member, and identify nearby service providers
• Accurately collect and perform data entry of all required member/provider information
• Use professional communication etiquette and active listening skills to assist members/providers with their needs, dispatching the correct service
• Demonstrate efficient call control with the ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
• Consistently meet company standards and specified goals as assigned by management on a regular basis
• Maintain confidentiality of account information and escalate any issues that may arise to management
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook

Essential Qualifications

• Maintain a positive attitude and ability to work well with others
• Exhibit excellent communication skills – professional, articulate voice; ability to listen and communicate effectively
• Demonstrate the ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
• Enjoy working in a fast-paced environment while maintaining a professional attitude
• Hold a minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace
• Takes pleasure in helping people when their day is unexpectedly disrupted
• Possess emotional resilience and the ability to handle upset members in a calm, professional manner

Preferred Qualifications

• High school diploma or equivalent required
• Previous experience in a call center or customer service environment
• Basic computer skills and ability to navigate multiple software applications
• Excellent problem-solving skills and ability to think critically
• Ability to work in a team environment and collaborate with colleagues

What We Offer

At arenaflex, we offer a competitive salary range of $12.00 - $15.00 hourly, as well as a range of benefits, including:

• Paid training – no experience required
• Performance-based incentives
• Sign-On & Referral Bonuses Available
• Flexible work environment with work from home opportunities available
• Paid Holidays & Paid Time Off
• Benefits including Health, Dental, and Vision plans
• A fun and friendly work environment with a dynamic team

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer opportunities for career advancement with proven skills, as well as ongoing training and development programs to help you succeed in your role.

Work Environment

Our work environment is fast-paced and dynamic, with a focus on providing exceptional customer service to our members. We're a team-oriented company that values collaboration and communication, and we're looking for employees who share these values.

How to Apply

If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this position.

Join Our Team

At arenaflex, we're passionate about providing best-in-class roadside assistance to our members, and we're looking for talented and dedicated employees to join our team. If you're looking for a career that offers challenge, opportunity, and growth, we encourage you to apply for this exciting role.

arenaflex is an equal opportunities employer, and we welcome applications from diverse candidates. We're committed to creating a work environment that is inclusive and respectful, and we look forward to hearing from you.