Patient Access Services Team Lead

Job ID: 25355  Pay Rate: $24 Per HR   Location: Onsite in Augusta, GA  Employment Type: Contract-to-Hire    A nationally ranked, inclusive healthcare system and one of the largest in Georgia, dedicated to providing exceptional care is seeking a Patient Access Services Team Lead to join the team and help ensure a seamless patient experience. 

As the Patient Access Services Team Lead, you will provide frontline leadership and operational support for Patient Access functions within the Emergency Department. This role oversees daily workflows, staff coordination, and patient flow activities to ensure timely, accurate registration and a positive patient experience. The Team Lead serves as a key resource for staff, clinical partners, and leadership, supporting performance goals related to quality, service, and revenue cycle outcomes while ensuring compliance with established policies and procedures. 

Essential Duties and Responsibilities

• Provide day-to-day operational leadership for Patient Access Services within the Emergency Department, including workflow oversight, staff assignments, and scheduling. 

• Actively round in triage, waiting areas, and patient rooms to monitor patient flow, identify barriers, and improve throughput and overall patient experience. 

• Collaborate closely with bed management, clinical providers, nursing, and ancillary staff to support timely registration and care progression. 

• Train, mentor, and support team members through coaching, onboarding, and ongoing performance feedback. 

• Provide coverage for open shifts as needed and assist staff with real-time problem solving and issue resolution. 

• Monitor key performance indicators such as registration accuracy, collections, denials, patient satisfaction, and wait times; investigate variances and trends. 

• Partner with leadership to develop and implement action plans to address performance gaps and operational challenges. 

• Serve as a primary liaison between the Emergency Department, internal departments (e.g., Health Information Management, billing, nursing), and external stakeholders to ensure efficient operations and continuity of care. 

• Ensure timely and accurate pre-registration, insurance verification, and demographic data collection to support revenue cycle objectives. 

• Enforce departmental policies, procedures, and professional standards, including compliance with codes of conduct and regulatory requirements. 

• Other duties as assigned  

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, business, or a related field preferred. 

• Minimum of one year in a healthcare or corporate work setting. 

• Prior lead, supervisory, or team support experience strongly preferred. 

• Experience with insurance verification, pre-registration, eligibility, and front-end revenue cycle activities. 

• Intermediate proficiency in Microsoft Office Suite. 

• Strong organizational skills, ability to prioritize tasks, and manage multiple responsibilities effectively.  

• Excellent problem-solving, critical thinking, and communication skills. Ability to work collaboratively with a diverse team and interact with patients empathetically and professionally. 

• Maintain professional appearance and conduct in alignment with department and hospital standards.  

• Adhere to established work schedules, including proper notice for absences and tardiness.  

• Attend departmental meetings and complete mandatory training as required. 

Benefits offered by Parker Staffing to Contract-to-Hire Employees

• Paid Sick/Safe Time (based on where allowable by law)    

• Medical benefits with multiple plan tiers and Telemedicine access    

• 401K with matching contributions     

• Holiday pay     

• Employee Assistance Program (EAP)  

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!  

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. 

As part of our employment process, candidates who received a conditional offer may be required to undergo pre-employment drug testing. 

Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.