Experienced Customer Service Representative – Work From Home in Nebraska

At arenaflex, we're a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. Our team is the power behind that promise. As the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there's no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team arenaflex, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community.

About arenaflex

arenaflex is a leading health insurance provider in Nebraska, committed to making a positive impact on the lives of our members and the communities we serve. With over 80 years of experience behind us, we've established ourselves as a trusted partner in the health care industry. Our goal is to add more good, healthy years to people's lives by supporting our customers and the Nebraska community at large. We're proud to be a part of the lives of Nebraskans in moments of joy, times of hardship, and the steps in between.

Join Our Team

As a Customer Service Representative at arenaflex, you'll be the primary customer interface for inquiries, handling incoming phone calls and providing exceptional service to our members. You'll be the voice of the customer, building trust in our abilities and advocating for their needs. By using established best practices, attending ongoing training, and utilizing resources and tools, you'll serve as the expert to help navigate through the challenging world of insurance.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail
• Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
• Elevates sensitive customer requests when necessary
• Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment
• Responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance
• Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability

Requirements

To be considered for this position, you must have:

• High School Diploma or Equivalent
• Three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)
• An equivalent combination of education and experience may be substituted for this requirement
• Availability for training 9-12 weeks in length

Preferred Qualifications

The strongest candidates for this position will also possess:

• Basic medical/dental terminology and contract interpretation is a plus

What We Offer

As a Customer Service Representative at arenaflex, you'll enjoy:

• A dynamic and supportive work environment
• Opportunities for career growth and professional development
• Comprehensive training and ongoing support
• Competitive compensation and benefits package
• Flexible work arrangements, including the option to work from home
• A chance to make a meaningful impact in the lives of our members and the Nebraska community

Why Join arenaflex?

We strongly believe that diversity of experience, perspective, and background will lead to a better workplace for our employees and a better product for our customers and members. arenaflex is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans.

How to Apply

If you're passionate about helping people along their health journeys and want to make a difference in the lives of our members and the Nebraska community, we invite you to explore our career offerings. Apply now and join our team of dedicated professionals who are committed to delivering exceptional service and making a positive impact. Apply Job! Apply for this job