Experienced Medical Customer Service Representative – Home-Based Support Agent
Join arenaflex, a leading provider of innovative customer service solutions, as a dedicated Medical Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional support to our clients, utilizing cutting-edge technology to interact and resolve complex issues. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a forward-thinking company that combines technology and human touch to provide unparalleled customer experiences. Our team of experts is dedicated to delivering innovative solutions that meet the evolving needs of our clients. As a Medical Customer Service Representative, you will be part of a dynamic team that is passionate about making a difference in the lives of our clients and their customers.
Job Description
As a Medical Customer Service Representative, you will be responsible for providing dedicated support to one of our key accounts. This role entails handling inbound calls, emails, or chat support for a single account, utilizing your exceptional communication skills to gather and verify customer information and document it in our systems. Your primary focus will be on delivering exceptional customer experiences, resolving complex issues, and providing timely support to our clients.
Key Responsibilities:
* Handle inbound calls, emails, or chat support for a single account
- Gather and verify customer information and document it in our systems
- Resolve complex issues and provide timely support to our clients
- Utilize cutting-edge technology to interact and resolve customer issues
- Collaborate with our team to ensure seamless support and exceptional customer experiences
- Stay up-to-date with industry trends and best practices to continuously improve our services
Required Qualifications:
* Must be able to pass a background check
- Must have experience in insurance and medical claims
- Must provide 3 professional references
- Customer service experience
- Experience in a high call volume environment
- Excellent verbal and written communication skills
- Ability to deal with upset customers and de-escalate situations
- Exceptional attention to detail and ability to multitask
- Ability to navigate through multiple systems with your computer
- Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment
Preferred Qualifications:
* Experience with Genesys Phone Systems
- Previous call center experience
- Previous experience working remotely
- Basic technical support experience
Job Requirements:
* Must be available to train on weekdays
- Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST)
- Must have Open Availability 24/7 to work shifts inside the company's hours of operation
- Attendance is vital!
- A quiet place to work at home with a locked door to prevent background noise on calls
Tech Requirements:
* Desktop Windows Computer (NO MACs or Chrome Book)
- Processor: Intel i3, i5, i7 or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation)
- 8GB RAM as a floor, 16GB RAM preferred
- Dual Monitor
- A high-quality USB headset
- To be hardwired in at all times
- Minimum internet speeds of:
+ 20Mbps Download + 10Mbps upload + LESS than 20ms ping stability + No Spectrum
Compensation and Benefits:
* Pay Rate: $15.00 hourly
- Medical, Dental & Vision
- Benefits-eligible on the first of the month after 60 days of employment
- Sick time eligible after 6 months of employment
- 401k with Company Match eligible after 1 year of employment
- Perfect Attendance Quarterly Bonus
- arenaflex is a W4 employer, we do NOT hire independent contractors
Why Join arenaflex?
* Work from the comfort of your own home with benefits provided
- Collaborate with a dynamic team of experts who are passionate about delivering exceptional customer experiences
- Enjoy a competitive pay rate and comprehensive benefits package
- Develop your skills and expertise in a fast-paced and innovative environment
- Take advantage of our Perfect Attendance Quarterly Bonus and other incentives
How to Apply:
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job