Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting technical issues.

About arenaflex

arenaflex is a leading provider of innovative technology solutions, dedicated to empowering individuals and organizations to achieve their full potential. Our team is passionate about harnessing the power of technology to drive positive change and make a meaningful impact. We're committed to fostering a culture of collaboration, innovation, and excellence, and we're excited to welcome like-minded individuals to our team.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO (or remotely from anywhere in CO). As a critical member of our support team, you'll provide Tier I support and customer assistance for our myColorado application, troubleshoot technical issues, and employ Incident Management procedures to ensure seamless customer experiences. If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado application, responding to customer inquiries, and resolving technical issues in a timely and professional manner.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, utilizing diagnostic tools and knowledge of diverse mobile device makes and models.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods.
• Employing Incident Management procedures to enter tickets into the required tracking system, ensuring seamless customer experiences and efficient issue resolution.
• Collaborating with cross-functional teams to resolve complex technical issues and improve overall customer satisfaction.
• Participating in ongoing training and professional development to stay up-to-date with the latest technology trends and arenaflex's standard operating procedures.

Minimum Qualifications

To be considered for this role, you must possess:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• OR
• An Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We recognize that experience and education can vary, and we're open to considering substitutions for the required qualifications. Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we're particularly interested in candidates with:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from anywhere in CO, with a dedicated workspace and reliable internet connection. Our team is passionate about collaboration, innovation, and customer satisfaction, and we're committed to fostering a culture of excellence and continuous improvement. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $45,000 - $60,000 per year, depending on experience.
• Comprehensive benefits, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional growth and development.

How to Apply

If you're passionate about technology, customer service, and teamwork, and you're looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the position. We can't wait to hear from you! Apply Now! Apply for this job