Experienced Call Center Representative – Remote Data Entry Work Opportunity at arenaflex

Job Title:

Experienced Call Center Representative – Remote Data Entry Work Opportunity at arenaflex

Job Summary:

arenaflex is seeking an experienced Call Center Representative to join our remote team as a Data Entry Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, handling high-volume client requests, and performing data entry tasks with accuracy and efficiency. If you have a passion for delivering outstanding customer experiences and are proficient in data entry, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading healthcare and retail organization dedicated to making a positive impact on people's lives. With a rich legacy of innovation and commitment to community, we strive to provide better health and well-being to our customers. As a remote Data Entry Specialist, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

Job Responsibilities:

As a Call Center Representative – Data Entry Specialist, you will be responsible for:

• Utilizing arenaflex's solution information entry strategies and rules to process new patient enrollment by entering data into the proper system.
• Handling patient medication requests within HIPAA guidelines and entering top-off orders for processing.
• Investigating to obtain missing prescription data, deciphering clinical abbreviations (SIG codes), and resolving all data entry-related issues.
• Handling correspondence to patients (inbound calls, visits, messages) and resolving outbound decisions to prescribers and patients based on the situation.
• Resolving Outsider Oddballs by inspecting, gathering data, making adjustments, and resubmitting for processing according to individual arrangement requirements.
• Settling phone decisions to guarantors and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
• Providing support to Pharmacists, both those in the office and those in other areas, and recognizing and conveying issues to senior-level staff as necessary.
• Acquiring a dynamic specialist permit or accreditation within the initial 90 days and maintaining a current professional permit or certification.

Essential Qualifications:

* High school diploma or equivalent.

• Basic computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online).
• Basic web search skills to include opening a program, typing in URLs in the address bar, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
• Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports).
• Ability to communicate in writing and verbally.
• 18 years old or older.

Preferred Qualifications:

* At least one year of pharmacy technician experience in a retail or call center environment.

• At least one and a half years as a pharmacy technician with a certification/enrollment by the state as granted by the State Board for Pharmacy or widely recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing reports).
• Familiarity with Spanish and English.

Work Environment and Culture:

As a remote Data Entry Specialist, you will have the flexibility to work from home and enjoy a dynamic work environment that values collaboration, innovation, and customer satisfaction. Our team is committed to making a positive impact on people's lives, and we strive to provide a supportive and inclusive work environment that encourages growth and development.

Compensation and Benefits:

arenaflex offers a competitive salary range of $25-$35 per hour, depending on experience. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• A dynamic and supportive work environment

How to Apply:

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job