Experienced Customer Experience Representative – INBOUND (Remote) at arenaflex

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key member of our team, you'll play a vital role in shaping the future of customer support and service excellence. If you're passionate about making a difference in the lives of our members and providers, we want to hear from you!

About arenaflex

arenaflex is a nationwide, Fortune 500 organization dedicated to providing quality healthcare to people receiving government assistance. Our team is comprised of highly engaged and passionate individuals who share a common goal: to make a meaningful impact in the lives of others. With a strong commitment to our values and a focus on innovation, we're constantly striving to improve the way we deliver healthcare services.

Job Summary

As an Experienced Customer Experience Representative – INBOUND (Remote) at arenaflex, you'll be responsible for providing exceptional service support to our members and providers across multiple states and products. You'll be the face of arenaflex, delivering personalized experiences that exceed customer expectations and build lasting relationships. If you're a customer-centric individual with a passion for problem-solving and a knack for building rapport, we want you to join our team!

Key Responsibilities

* Provide service support to members and/or providers using one or more contact center communication channels, including phone, chat, email, and off-phone work, across multiple states and/or products.

• Conduct various surveys related to health assessments and member/provider satisfaction to ensure we're meeting our customers' needs.
• Accurately document pertinent details related to Member or Provider inquiries to ensure seamless communication and resolution.
• Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
• Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.
• Capable of meeting/exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence, and other Contact Center objectives.
• Proactively engage and collaborate with internal/external departments to ensure seamless communication and resolution.
• Personal responsibility and accountability by taking ownership of providing resolutions in real-time or through timely follow-up with the Member and/or Provider.
• Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
• Ability to effectively communicate in a professional setting.

Essential Qualifications

* High School Diploma or equivalent combination of education and experience

• 1-3 years of Sales and/or Customer Service experience in a fast-paced, high-volume environment
• Strong communication and interpersonal skills
• Ability to work in a team-oriented environment
• Proficiency in Microsoft Office and CRM software

Preferred Qualifications

* Associate's Degree or equivalent combination of education and experience

• 1-3 years of experience in a contact center environment
• Familiarity with Genesys, Salesforce, Pega, QNXT, CRM, Verint, Kronos, Microsoft Teams, Video Conferencing, CVS Caremark, and Availity
• Experience with customer service software and systems

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong customer service skills and a passion for delivering exceptional experiences

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a remote-friendly organization, offering a flexible and dynamic work environment that allows you to work from the comfort of your own home. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity. We're passionate about making a difference in the lives of our members and providers, and we're looking for like-minded individuals to join our team.

Compensation, Perks, and Benefits

arenaflex offers a competitive benefits and compensation package, including:

• Hourly pay rate: $20.29 - $28.82
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements and remote work options

How to Apply

If you're a motivated and customer-centric individual with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer (EOE) and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Job Type

Full-time

Posting Date

11/22/2024 Apply Job! Apply for this job