Experienced Customer Service Representative – Global Airport Operations

Are you ready to embark on a thrilling adventure that combines your passion for delivering exceptional customer experiences with the opportunity to explore a global of opportunities? Look no further than arenaflex, where you'll join a dynamic team of professionals who are dedicated to making a difference in the lives of our customers. As an Experienced Customer Service Representative, you'll play a vital role in ensuring that our customers receive a safe and exceptional airport experience, every time, every touchpoint.

Why You'll Love This Job

At arenaflex, we're committed to creating a workplace culture that's inclusive, diverse, and supportive of our team members' personal and professional growth. As a member of our London Heathrow customer services team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer experiences. You'll be part of a global organization that's dedicated to connecting people and places, and you'll have the chance to develop your skills and advance your career in a fast-paced and dynamic environment.

What You'll Do

As an Experienced Customer Service Representative, you'll be responsible for delivering a consistently high level of customer service, ensuring that our customers receive a safe and exceptional airport experience at all touchpoints. Your key responsibilities will include:

• Offering a consistently high level of customer service, ensuring that our customers receive a safe and exceptional airport experience at all touchpoints
• Performing a variety of airport-related tasks, including check-in, gates, transfer, arrival, luggage services, and ticketing (ATAc)
• Working closely with and taking instructions from team leaders responsible for the flight/works areas/shift
• Conducting relevant administrative responsibilities, such as ATAc, pre-flight, and post-flight departure
• Constituting a positive and professional image of arenaflex by adhering to uniform standards and adopting a customer-centered approach at all times
• Promoting and selling arenaflex services and products to our customers
• Attending and completing all required training by given deadlines
• Adhering to and promoting safe working practices at all times
• Performing other reasonable duties as required by the post

All You'll Need for Success

To succeed in this role, you'll need to possess the following skills and qualifications:

• Excellent interpersonal skills
• A solution-oriented approach
• The ability to resolve conflicts professionally within time constraints
• The ability to handle a stressful environment effectively and work with minimum supervision
• A strong customer focus and experience with face-to-face contact with customers
• The ability to be a representative of arenaflex at all times
• Well-groomed appearance and adherence to uniform standards at all times
• The ability and willingness to work in a shift environment, including weekends, bank, and public holidays
• Reliability and punctuality
• Compliance with all arenaflex policies and procedures
• The ability to communicate both written and verbally to a high standard
• Possession of a valid BAA airside pass
• GSAT training
• The willingness and ability to efficiently complete all relevant training
• Possession of a valid DVLA driving license, with the ability to apply for a BAA driving license as and when required
• The willingness and ability to teach and maintain a valid BAA jet bridge permit as and when required

Desired Qualifications – Education & Previous Work Experience

* PC skills, including Microsoft Word, Excel, and email

Experience Free to Be Yourself at arenaflex

At arenaflex, we're committed to creating a workplace culture that's inclusive, diverse, and supportive of our team members' personal and professional growth. Our 20+ employee business support services are focused on connecting our team members to our customers, suppliers, partners, and shareholders, supporting team members to reach their full potential and creating an inclusive work environment that meets and exceeds the needs of our diverse global community. Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest airline running smoothly as we care for people on life's journey? Then join us at arenaflex, where you'll have the opportunity to be yourself, grow your skills, and make a real difference in the lives of our customers.

How to Apply

If you're ready to take the next step in your career and join a dynamic team of professionals who are passionate about delivering exceptional customer experiences, then apply now for the Experienced Customer Service Representative – Global Airport Operations role at arenaflex. Apply for this job