Experienced Customer Service Advisor – Mobile Hub – South Luzon/Metro Manila 2024

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Advisor, you'll play a vital role in ensuring our customers receive top-notch support and resolution to their queries. If you're passionate about providing world-class customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions in the mobile industry. With a strong presence in South Luzon and Metro Manila, we're dedicated to empowering our customers with the latest technology and expertise. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our Mobile Hub team.

Job Summary

As a Customer Service Advisor, you'll be the first point of contact for our customers, providing support and resolution to their queries via inbound and outbound calls, emails, and chats. You'll work closely with our team to ensure that our customers receive timely and effective support, meeting our contractual Key Performance Indicators (KPIs). If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.

Essential Functions / Core Responsibilities

As a Customer Service Advisor, you'll be responsible for:

• Ensuring that the service delivered to our customers meets our contractual KPIs
• Clarifying customer requirements, probing for understanding, and using decision-support tools and resources to provide resolution to the customer
• Listening attentively to customer needs and concerns, demonstrating empathy while maximizing opportunities to build rapport with the customer
• Greeting customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Maintaining basic knowledge of client products and/or services
• Preparing complete and accurate work, including notating accounts as required
• Participating in activities designed to improve customer satisfaction and business performance
• Offering additional products and/or services
• Tracking, documenting, and retrieving information in call tracking databases
• Responding to customer inquiries by referring them to published materials, secondary sources, or more senior staff

Candidate Profile

We're looking for a customer service enthusiast with a passion for delivering exceptional experiences. To be successful in this role, you'll need:

• A high school diploma with three to six months of relevant experience preferred
• A courteous and strong customer service orientation
• Strong computer navigation skills and PC knowledge
• The ability to effectively communicate, both written and verbally
• Dependability with strong attention to detail
• The ability to multitask, including flexibility and adaptability in a fast-paced, high-production work environment
• Tolerance for repetitive work
• The ability to work as a team member, as well as independently
• Patience in all customer contact situations, maintaining a pleasant and professional tone and manner
• The ability to rotate shifts, as needed
• Additional experience/skills may be required based on location and/or program

Career Framework Role

This role is part of our Career Framework, which provides a clear path for growth and development. As a Customer Service Advisor, you'll have the opportunity to develop your skills and knowledge, working closely with our team to deliver exceptional customer experiences.

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. Our Mobile Hub team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary that reflects your experience and qualifications
• Opportunities for career growth and development
• A comprehensive benefits package, including health insurance, retirement plans, and paid time off
• A dynamic and supportive work environment
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and supportive team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

LI-DNI

Location: PHL Manila - San Lazaro Language Requirements: Time Type: Full time Apply Job! Apply for this job