Experienced Customer Service Representative – Remote in CST or EST

Join arenaflex, a leading healthcare company, in shaping the future of healthcare by delivering exceptional customer experiences. As an Experienced Customer Service Representative, you will play a vital role in simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. If you're passionate about making a difference in people's lives, we invite you to join our team and start doing your life's best work.

About arenaflex

arenaflex is a healthcare company that's committed to helping people live healthier lives and making the health system work better for everyone. Our mission is to create a more responsive, affordable, and equitable healthcare system. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. At arenaflex, we're dedicated to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Summary

As an Experienced Customer Service Representative, you will be responsible for providing an exceptional customer experience by quickly and accurately identifying and accessing individual customer needs and taking appropriate action steps to satisfy those needs. You will handle incoming calls on the UHC Rewards Program, identify and communicate technical troubleshooting steps for activity trackers and the UHC App and MyUHC.com website, answer questions on program earnings and points, educate customers about program benefits and changes, and respond to customers in a compassionate, polite, and courteous manner.

Responsibilities

* Provide an excellent customer experience by quickly and accurately identifying and accessing individual customer needs and taking appropriate action steps to satisfy those needs

• Handle incoming calls on the UHC Rewards Program
• Identify and communicate technical troubleshooting steps for activity trackers and the UHC App and MyUHC.com website
• Answer questions on program earnings and points
• Educate customers about program benefits and changes
• Respond to customers in a compassionate, polite, and courteous manner, especially in stressful situations when there is a need to communicate information that the customer may not want to hear
• Assist customers in navigating unitedhealthcaremotion.com and other activity tracker apps
• Consistently meet established productivity, schedule adherence, and quality standards

Requirements

* High School Diploma / GED or equivalent work experience

• Must be 18 years of age or older
• Minimum of 2+ years of combined education, work, and/or volunteer experience
• Ability to work arenaflex's normal business hours of 6:55am – 3:25pm CST. It may be necessary, given the business need, to work occasional overtime or weekends
• Reside within Central or Eastern Time Zone
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications

* Customer Service, call center experience

• Experience with technical troubleshooting
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

Telecommuting Requirements

* Reside within Central or Eastern Time Zone

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits

* Hourly range for Connecticut, New Jersey, New York, or Rhode Island residents is $16.00 - $28.27 per hour

• Pay is based on several factors including but not limited to education, work experience, certifications, etc.
• In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements)

Diversity and Inclusion

* arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law

• arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

How to Apply

If you're passionate about making a difference in people's lives and want to join a company that's committed to creating a healthier world, apply now to become an Experienced Customer Service Representative at arenaflex. Apply for this job