Experienced Customer Support Specialist – Remote Opportunity at arenaflex
At arenaflex, we're revolutionizing the way lawyers practice law with our cutting-edge legal practice software solutions. Our mission is to empower lawyers across the globe to manage, automate, and grow their firms with ease. As a key member of our customer support team, you'll play a vital role in ensuring our clients receive exceptional support and service.
Job Summary:
We're seeking an experienced Customer Support Specialist to join our remote team. As a Customer Support Specialist at arenaflex, you'll be the voice of our customer, responsible for communicating with clients to resolve inquiries in a timely manner. You'll work closely with our product and development teams to identify bugs, resolve issues, and relay feedback to improve our services.
Key Responsibilities:
* Provide high-level support to clients via phone, chat, and email
- Identify and resolve client issues and concerns in a professional and timely manner
- Establish and maintain strong customer relationships to improve client retention
- Diagnose bugs and communicate customer issues and requests to our development team
- Work with the latest cloud support systems, including Intercom, Salesforce, JIRA, and G Suite
- Collaborate with other departments to ensure seamless customer support
- Perform other duties as assigned
Work Schedule:
Our Customer Support team operates on a flexible schedule, with work hours ranging from 10 am – 7 pm EST, 9 am – 6 pm CST, or 7 am – 4 pm PST. This allows you to work from the comfort of your own home, while still being part of a dynamic and supportive team.
Qualifications:
* 2+ years of customer support experience in a SaaS environment
- Knowledge of the legal industry is advantageous, but not required
- Proficiency in Salesforce, Intercom, JIRA, and G Suite
- Excellent communication and interpersonal skills
- Ability to handle escalated customer issues and provide solutions
- Self-motivated, diligent, and able to inspire others
- Excellent verbal and written communication skills
- Organized, detail-oriented, and able to manage multiple tasks
- Personable and enjoy working in a client-facing role
- Ability to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical
Ideal Candidate:
We're looking for a customer-focused individual who is passionate about delivering exceptional support and service. If you're a data-driven, self-motivated, and organized individual with excellent communication skills, we want to hear from you!
Why Join arenaflex?
At arenaflex, we're committed to empowering lawyers across the globe to manage, automate, and grow their firms. Our suite of legal practice software solutions includes four world-class all-in-one platforms – PracticePanther, Bill4Time, MerusCase, and LollyLaw – in addition to payments and accounting solutions powered by Headnote and TrustBooks. We're a fast-paced, ambitious, and unified team driven by a common vision to build the best legal technology products in the world.
Benefits and Perks:
* Competitive salary
- Paid vacation, sick, and parental leave
- Remote working flexibility
- Budget for home office improvements
- Company culture that encourages work-life balance
- 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants
- Bi-annual company retreats and many other fun activities to bring our team together (physically or virtually) as often as possible!
How to Apply:
If you're passionate about delivering exceptional customer support and service, and want to be part of a dynamic and supportive team, apply now! Apply for this job