Experienced Customer Service Representative – Telecommute Opportunity in CST or EST

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading healthcare organization dedicated to simplifying the healthcare experience and creating healthier communities. As an Experienced Customer Service Representative, you will play a vital role in shaping the future of healthcare by providing top-notch support to our customers.

About arenaflex

arenaflex is a forward-thinking organization that is revolutionizing the healthcare industry. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. Our commitment to diversity, equity, and inclusion creates a healthier atmosphere, and we are proud to be an Equal Employment Opportunity / Affirmative Action employer.

Job Summary

As an Experienced Customer Service Representative, you will be responsible for providing exceptional customer experiences by quickly and accurately identifying and addressing individual customer needs. You will handle incoming calls, respond to customer inquiries, and educate customers about program benefits and changes. Your excellent communication skills, technical troubleshooting abilities, and passion for delivering exceptional customer experiences will make you a valuable asset to our team.

Key Responsibilities

* Provide an excellent customer experience by quickly and accurately identifying and addressing individual customer needs

• Handle incoming calls on the arenaflex Rewards Program, including technical troubleshooting steps for activity trackers and the arenaflex App and Myarenaflex.com website
• Answer questions on program earnings and points, and educate customers about program benefits and changes
• Respond to customers in a compassionate, polite, and courteous manner, especially in stressful situations
• Assist customers in navigating arenaflexmotion.com and other activity tracker apps
• Consistently meet established productivity, schedule adherence, and quality standards

Telecommuting Requirements

* Reside within Central or Eastern Time Zone

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a arenaflex approved high-speed internet connection or leverage an existing high-speed internet service

Required Qualifications

* High School Diploma / GED or equivalent work experience

• Must be 18 years of age or older
• Minimum of 2+ years of combined education, work, and/or volunteer experience
• Ability to work our normal business hours of 6:55am – 3:25pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications

* Customer Service, call center experience

• Experience with technical troubleshooting
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

Compensation and Benefits

* Competitive hourly rate based on education, work experience, certifications, etc.

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Diversity, Equity, and Inclusion

arenaflex is committed to creating a diverse, equitable, and inclusive work environment. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. Our commitment to diversity, equity, and inclusion creates a healthier atmosphere, and we are proud to be an Equal Employment Opportunity / Affirmative Action employer.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Job!

Note:

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment. Apply for this job