Manager, Quality Assurance – Regulatory

Job Description:

• Lead product testing programs for all new product launches, including stability, compatibility, packaging validation, AQL inspections, and production surveillance testing.
• Establish and maintain AQL standards and support factories in meeting Starface requirements.
• Review, approve, and monitor COAs, test reports, batch records, and release documentation.
• Support packaging development and engineering, advising on technical requirements, specifications, test parameters, and risk considerations (cosmetic packaging preferred).
• Partner with PD and Packaging to validate component design, functionality, material compatibility, and manufacturability.
• Oversee packaging testing requirements (drop tests, leakage, transit testing, seal integrity, etc.) and ensure successful qualification before commercial production.
• Manage supplier quality programs, including onboarding, qualification, and ongoing performance evaluation of manufacturers, fillers, and material suppliers.
• Coordinate and/or conduct third-party audits and assessments; track findings, corrective actions, and follow-up.
• Establish and maintain supplier scorecards and develop corrective action plans as needed.
• Lead non-conformance investigations, root-cause analysis, and CAPA activities to drive sustainable improvements across suppliers and internal teams.
• Maintain and enhance systems for quality metrics, deviation tracking, risk assessments, and continuous improvement programs.
• Identify trends and develop proactive strategies to prevent quality issues before they arise.
• Oversee complaints intake, review, categorization, trending, and reporting, partnering with CX to ensure timely and meaningful responses.
• Lead regulatory and quality review of escalation cases and manage adverse event reporting processes.
• Translate consumer insights into actionable product or process improvements.
• Maintain up-to-date product registrations, including MoCRA compliance, OTC drug listings, and medical device establishment and product listings.
• Support ingredient, label, and claims reviews, ensuring compliance with domestic and international regulations.
• Review and approve packaging, artwork, and label copy for regulatory accuracy.
• Partner with external regulatory agencies, consultants, suppliers, and retailers as needed for filings and documentation (ILs, SDS, COAs, certifications, etc.).
• Provide training and updates to internal teams on relevant regulatory changes (MoCRA, Prop 65, global cosmetics regulations, etc.).
• Serve as a regulatory representative in cross-functional meetings, offering insights related to compliance, risk mitigation, and technical guidance.

Requirements:

• You hold a BS in a scientific field (Chemistry, Biology, Engineering) or equivalent experience
• You have 4+ years of experience in quality assurance and/or regulatory roles within cosmetics, OTC, or medical device environments
• You have strong experience and a deep understanding of technical packaging validation and testing processes
• You have experience with QMS systems (document control, SOPs, change control)
• You have experience with product testing (stability, compatibility, AQL, surveillance)
• You have strong working experience in supplier quality, audits, and compliance management
• You have non-conformance investigations, CAPA, root-cause analysis experience
• You have experience working with ERPs (Netsuite ideal but not required)
• You have supported complaints handling, trending, and adverse event reporting
• You’re highly organized, detail-oriented, and effective at balancing accuracy with fast timelines
• You excel in cross-functional project management and transparent communication
• You’re proactive, curious, and entrepreneurial—anticipating needs and preparing for challenges before they arise
• Can translate complex quality and regulatory requirements into clear, actionable guidance

Benefits:

• Access to high-quality health care options
• Access to a 401k with 5% employer match eligibility
• 4 weeks of vacation plus up to 20 paid holidays
• 12 weeks fully paid parental leave
• + 5 days of pet-ernity leave for pet adoption
• Home office & internet supplement stipend
• Fully remote work environment
• ...and much, much more!

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