Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to our clients. As a Retail Customer Service Associate, you'll play a vital role in driving business growth and exceeding customer expectations. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and are eager to learn and grow, we want to hear from you!

About arenaflex

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. Our team of experts is dedicated to helping businesses succeed by delivering high-quality products and services, combined with exceptional customer service. With a strong commitment to innovation, quality, and customer satisfaction, we're constantly pushing the boundaries of what's possible.

Job Summary

As a Retail Customer Service Associate, you'll be the face of arenaflex, providing an outstanding customer experience to all clients who walk through our doors. You'll be responsible for taking orders, coordinating activities in the store, providing pricing and product information, and recommending appropriate arenaflex products and services. You'll also operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Key Responsibilities

* Deliver exceptional customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

• Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate arenaflex products and services
• Take complex customer orders using order systems and provide accurate pricing information
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
• Maintain a safe, clean, and orderly retail store
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
• Take preemptive action to prevent errors and waste
• Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follow arenaflex standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment with minimal supervision
• Ability to lift 55 pounds and stand for extended periods
• Ability to operate a variety of equipment, including printing and binding machines
• Ability to work in a team environment and provide excellent customer service

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As a Retail Customer Service Associate, you'll have the opportunity to:

• Develop your customer service skills and become a subject matter expert in printing, signs and graphics, and shipping solutions
• Learn about new products and services and stay up-to-date on industry trends
• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that's committed to delivering exceptional customer experiences. As a Retail Customer Service Associate, you'll work in a retail store setting, interacting with customers and providing top-notch service. You'll also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $18.55 - $21.81 per hour
• Opportunities for advancement and career growth
• Comprehensive benefits package, including health, vision, and dental insurance
• Retirement plan and tuition reimbursement
• Paid time off and holidays
• Opportunities for professional development and training

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to become a Retail Customer Service Associate at arenaflex. Apply for this job