Experienced Technical Consultant - Chatbot Development and Deployment (Remote)

At arenaflex, we're revolutionizing the way people communicate and collaborate. As a leading provider of innovative collaboration solutions, we're seeking an experienced Technical Consultant to join our team. As a key member of our Technical Account Consultant (TAC) team, you'll play a crucial role in ensuring the success of our customers with arenaflex products and services.

About the Team

The TAC team is at the forefront of improving the customer experience within arenaflex. We build strong relationships with our customers, encourage product usage, and act as dedicated customer technical consultants. Our team provides valuable resources to help our customers succeed with our solutions, effectively manages internal procedures, and works across departments to achieve our goals. Our success is driven by our commitment to excellence and our passion for delivering exceptional customer experiences.

Key Responsibilities

As a Technical Consultant, you'll collaborate closely with one of arenaflex's largest customers to ensure their success with our products and services. Your key responsibilities will include:

• Collaborating with customers to understand their needs and develop tailored solutions
• Providing technical guidance and support to customers to ensure successful implementation and deployment of arenaflex solutions
• Identifying and resolving technical issues and providing solutions to customers
• Developing and delivering training and educational programs to customers
• Building and maintaining strong relationships with customers and internal stakeholders
• Staying up-to-date with the latest arenaflex products and services, as well as industry trends and best practices

Essential Qualifications

To be successful in this role, you'll need:

• A Bachelor's degree in Engineering, Computer Science, Technology, or a related field
• At least 6 years of experience in technical support engineering and customer service
• Familiarity with major conversational AI platforms, including the creation and deployment of virtual agents
• Proficiency in Python, JavaScript, or Node.js, especially when debugging or enhancing virtual agents
• Experience working with REST APIs, SDKs, and Webhooks to integrate virtual agents with backend services, databases, and third-party systems
• Ability to troubleshoot API errors and ensure smooth integration between the virtual agent and external systems (CRM, databases, etc.)
• Solid understanding of core web technologies, such as HTTP/HTTPS, REST, web socket, SSL/TLS
• Basic understanding of NLP concepts and how virtual agents process language and handle intents, entities, and dialogue management
• Understanding of cloud platforms like AWS, Google Cloud, or Microsoft Azure for deploying virtual agents in scalable, cloud-based environments

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working with managed services and ITIL concepts and practices
• Project management experience, working within large/enterprise-level and Telco space
• Excellent customer-facing skills and a background in consultation
• Ability to serve as a technical subject matter expert on arenaflex architecture and collaboration space
• Willingness to travel to client locations

Skills and Competencies

To succeed in this role, you'll need:

• Strong technical skills, including proficiency in Python, JavaScript, or Node.js
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong customer service skills and a customer-centric approach

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Technical Consultant, you'll have opportunities to:

• Develop your technical skills and expertise in conversational AI and virtual agents
• Work on a wide range of projects and initiatives, from customer implementation to product development
• Collaborate with cross-functional teams, including sales, marketing, and product development
• Participate in training and development programs to enhance your skills and knowledge
• Take on leadership roles and responsibilities as you grow and develop in your career

Work Environment and Company Culture

At arenaflex, we're proud of our inclusive and diverse work environment. We're committed to creating a workplace culture that's welcoming and supportive of all employees, regardless of their background, experience, or perspective. Our offices and remote work environments are designed to foster collaboration, creativity, and innovation.

Compensation and Benefits

We offer a competitive salary range of $76,800 to $186,200, depending on experience and qualifications. In addition to your base salary, you'll also be eligible for bonus and equity opportunities. We also offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) matching program
• Flexible paid time off and holidays
• Professional development and training opportunities
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative team, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that's inclusive and supportive of all employees, regardless of their background, experience, or perspective. Apply for this job