Experienced Customer Service Representative – Fitness Programs (Remote, $15-$16/hour)

At arenaflex, we're on a mission to empower individuals to live healthier and longer. As a leading provider of innovative health and wellness solutions, we're seeking exceptional customer service professionals to join our high-volume call center and assist our members nationwide with our Fitness Programs. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's dedicated to revolutionizing the way people approach health and wellness. With a strong commitment to innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the health and wellness industry. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission.

Responsibilities

As a Customer Service Representative – Fitness Programs, you'll play a vital role in supporting our company's mission by providing exceptional customer service to our members nationwide. Your key responsibilities will include:

• Demonstrating knowledge and understanding of all arenaflex Fitness products and programs
• Answering incoming calls on the arenaflex telephone system in a professional, accurate, timely, and courteous manner
• Ascertaining the nature of the call and recording information in the appropriate system
• Providing answers to member questions by following standard policies and procedures
• Interacting in a positive, respectful manner and establishing and maintaining cooperative working relationships with internal and external customers
• Coordinating collection of necessary information, including member co-pays or payments when necessary
• Forwarding documentation to Research Team for follow-up if issue requires additional action
• Analyzing information, problems, issues, situations, and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs
• Researching unique questions using all available resources. Referring difficult issues to Supervisor for appropriate answers
• Handling all issues requiring additional action within the necessary timeframes
• Managing time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner
• Exercising strict confidentiality in all matters relating to the member experience with the Fitness program
• Attending and participating in meetings to discuss issues and foster teamwork among department personnel
• Responding to requests from other arenaflex department personnel, contacting clubs and members as required

Qualifications

To be successful in this role, you'll need:

• A high school diploma or equivalent
• One year of experience performing customer service duties; inbound call center experience preferred
• Experience in healthcare preferred
• Basic experience with MS Office

Core Competencies

We're looking for individuals who possess the following core competencies:

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

This role requires:

• Primarily sedentary, able to sit for long periods of time
• Ability to speak, see, and hear other personnel and/or objects
• Ability to communicate both in verbal and written form
• Ability to travel within the facility
• Capable of using a telephone and computer keyboard
• Ability to lift up to 10 lbs

Environmental Conditions

You'll be working in a remote work-from-home (WFH) environment with company-provided technology equipment. You'll need to have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download speed of 50 Mbps and 10 Mbps upload speed).

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Starting pay at $15/hour with potential of $16/hour within the first year, plus merit
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and professional development

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to creating a diverse and inclusive work environment that values and respects all individuals. We welcome applications from qualified individuals who share our passion for delivering exceptional customer experiences and making a positive impact on people's lives.

How to Apply

If you're a motivated and customer-focused individual who's passionate about health and wellness, we want to hear from you! Please submit your application through our career center. We can't wait to hear your story and learn more about your qualifications. Apply Now! Apply for this job