Experienced Full Stack Online Chat Specialist – Customer Service Representative (Entry Level)

At arenaflex, we're on a mission to revolutionize the way we interact with our customers. As a growing company, we're looking for skilled problem solvers to join our team as an Online Chat Specialist (Entry Level). If you're a motivated individual with a passion for delivering exceptional customer service, we want to hear from you.

About arenaflex

arenaflex is a dynamic and innovative company that's dedicated to providing top-notch customer support to our clients. We're a team of passionate individuals who are committed to making a difference in the lives of our customers. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We're proud to offer a range of benefits and perks that make us an attractive employer of choice.

Job Summary

As an Online Chat Specialist at arenaflex, you'll be responsible for providing exceptional customer support to our clients' website visitors. You'll be the face of our company, interacting with customers via online chat software and providing prompt and accurate assistance to their queries. If you're a strong communicator with a positive attitude and a passion for problem-solving, we want to hear from you.

Responsibilities

As an Online Chat Specialist, you'll be responsible for:

• Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate
• Creating relationships with new customers to better understand and achieve their needs
• Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promoting interest in client products and services
• Consistently achieving established standards of the position
• Continually portraying and projecting a positive and professional image
• Providing administrative support to the customer service team
• May assist with overflow work and other duties as needed

Key Skills and Qualifications

To be successful in this role, you'll need:

• A strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
• PC keyboarding and internet experience
• Strong communication and interpersonal skills, including written and verbal
• An upbeat, positive attitude and professional demeanor
• Articulate and well-accustomed to a client-facing role
• Ability to compose professional emails (a plus)
• Proficient written and verbal communication skills in English
• Basic technical skills (able to navigate through smartphone and computer applications)
• An upbeat, positive, kind, and empathetic personality

Benefits and Perks

As an Online Chat Specialist at arenaflex, you'll enjoy a range of benefits and perks, including:

• Company equity program
• Medical, dental, life, and vision insurance
• Unlimited paid time off
• Paid family leave
• Short-term disability
• 401k plan
• Reimbursement for education and professional development
• Employee assistance program

Work Environment

This is a remote position, which means you'll have the flexibility to work from home. You'll need to have a dedicated workspace with a reliable internet connection and a quiet environment that allows you to focus on providing exceptional customer support.

How to Apply

If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we want to hear from you. Please apply to this role by clicking on the link below: Apply Job! We can't wait to hear from you and learn more about your qualifications and experience. Thank you for considering arenaflex as your employer of choice. Apply for this job