Hybrid Customer Care Professional – Corporate Card Member

Join arenaflex, a global leader in the financial services industry, and become part of a diverse community of colleagues who are passionate about delivering exceptional customer experiences. As a Hybrid Customer Care Professional – Corporate Card Member, you will play a vital role in helping our corporate and small business card members achieve their goals by providing personalized support and guidance.

About arenaflex

arenaflex is a global company that has been a leader in the financial services industry for over a century. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team is comprised of talented individuals from diverse backgrounds who share a common goal of delivering the world's best customer experience every day. At arenaflex, we believe that our colleagues are our greatest asset, and we strive to create a work environment that is inclusive, supportive, and empowering.

What You'll Do

As a Hybrid Customer Care Professional – Corporate Card Member, you will be responsible for providing exceptional customer service to our corporate and small business card members. Your primary responsibilities will include:

• Service inbound calls and respond to customer inquiries in a fast-paced, structured customer care environment
• Consult with customers to understand their needs and recommend the right arenaflex benefits or services
• Deliver high levels of product and service knowledge to clearly communicate the features, benefits, and other elements of arenaflex Corporate Card services
• Continuously improve on building rapport, understanding customer needs, handling objections, and providing world-class customer service
• Document necessary account information according to established policies and procedures
• Adhere to all regulatory and compliance guidelines related to servicing and sales practices

Minimum Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
• Proven success in a customer service call center environment (two years+)
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
• Open availability for scheduling
• High school diploma or equivalent required; bachelor's degree preferred; education benefits available

Essential Skills and Competencies

To excel in this role, you will need to possess the following essential skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a team environment and build strong relationships with colleagues
• Proficient in using technology, including web-based applications and software
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and organizational skills

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working with corporate and small business card members
• Knowledge of arenaflex products and services
• Experience in a hybrid or remote work environment
• Certification in customer service or a related field

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our colleagues' growth and development. As a Hybrid Customer Care Professional – Corporate Card Member, you will have access to a range of career growth opportunities and learning benefits, including:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for advancement and career growth within the company
• Access to mentorship and coaching programs
• Education benefits, including tuition reimbursement and student loan repayment assistance
• Professional development opportunities, including conferences and workshops

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. As a Hybrid Customer Care Professional – Corporate Card Member, you will be part of a diverse team of colleagues who share a common goal of delivering exceptional customer experiences. Our company culture is built on the following values:

• Excellence: We strive for excellence in everything we do.
• Innovation: We encourage innovation and creativity in our work.
• Customer Focus: We are committed to delivering exceptional customer experiences.
• Collaboration: We work together as a team to achieve our goals.
• Integrity: We operate with integrity and transparency in all our interactions.

Compensation and Benefits

As a Hybrid Customer Care Professional – Corporate Card Member, you will be eligible for a competitive salary range of $20.00 to $21.65 hourly, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and learn more about our company culture and benefits. Apply for this job