Experienced Part Time Remote Customer Service Specialist – Healthcare and Insurance Support

At arenaflex, we're dedicated to delivering exceptional patient care and experiences through our multi-specialty physician-led organization. As a Remote Part Time Customer Service Specialist, you'll play a vital role in facilitating patient healthcare needs, providing top-notch customer service, and ensuring seamless communication between patients, healthcare facilities, physicians, and clinical staff.

About arenaflex

arenaflex is the multi-specialty physician-led organization of arenaflex HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region. Since 1994, arenaflex has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Job Summary

We're seeking an experienced and customer-focused Remote Part Time Customer Service Specialist to join our team. As a key member of our Access Center, you'll be responsible for answering a high volume of inbound calls, navigating electronic health records, and providing exceptional customer service to patients, healthcare providers, and facilities. If you're passionate about delivering top-notch patient care and have a knack for critical thinking, we encourage you to apply.

Responsibilities

As a Remote Part Time Customer Service Specialist, you'll be responsible for:

• Navigating the electronic health record to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and security as outlined by HIPAA.
• Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
• Leveraging critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues in the electronic health record, and consulting/escalating to clinical staff when necessary.
• Scheduling patient visits based on complex provider preferences, verifying and updating insurance, checking insurance eligibility, collecting and documenting demographics, and maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
• Managing calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time, and communicating directly with providers (physicians) to relay pertinent clinical information during after hours.
• Maintaining a constant state of alertness and working in a safe manner, as this is a safety-sensitive position.

Requirements

To be successful in this role, you'll need:

• A High School Diploma or GED
• 2-5 years of recent healthcare or customer service experience
• Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and provide exceptional customer service in a variety of situations
• Proficiency in electronic health records and ability to navigate multiple job aids and resources
• Ability to work independently and as part of a team, with a strong focus on critical thinking and problem-solving
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple calls simultaneously
• Ability to maintain confidentiality and handle sensitive information with discretion

Preferred Qualifications

* Experience working in a healthcare setting, preferably in a customer service or access center role

• Familiarity with electronic health records and insurance basics
• Strong knowledge of HIPAA regulations and patient confidentiality
• Experience working in a remote or virtual environment

Benefits and Perks

As a Remote Part Time Customer Service Specialist at arenaflex, you'll enjoy:

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by arenaflex
• Pension Plan/403(b) Plan funded by arenaflex
• 401(k) plan with arenaflex match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

Work Environment and Culture

As a Remote Part Time Customer Service Specialist at arenaflex, you'll work in a fast-paced, dynamic environment that values teamwork, innovation, and customer satisfaction. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional patient care and experiences.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering top-notch patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job