Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
Join the arenaflex Team: Deliver Exceptional Customer Experiences in the Live Event Industry Are you passionate about delivering top-notch customer service and eager to learn about the live event industry? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Associate to join our dynamic team, working nights and weekends in a full-time capacity.
About arenaflex
arenaflex is a leading player in the live event industry, connecting fans with unforgettable experiences through our innovative ticket marketplace. Our mission is to provide elite service to both our sellers and customers, ensuring seamless transactions and unforgettable memories. As a Customer Service Associate, you'll be at the forefront of this mission, working closely with our valued sellers and customers to resolve issues, answer questions, and provide exceptional support.
Your Role: Seller Operations Associate
As a Seller Operations Associate, you'll be responsible for managing transactions and relationships with our sellers and customers, providing real-time assistance, and resolving issues in a fair and constructive manner. Your role will progress through three key stages:
30 Days in: Setting the Foundation
* Complete new hire orientation, gaining in-depth knowledge about arenaflex's operations, the live event industry, and our ticket marketplace.
- Learn how to identify potential order issues and find solutions to problems, developing your critical thinking and problem-solving skills.
- Gain industry knowledge and experience, setting the stage for success in your role.
60 Days in: Taking Ownership
* Investigate instances where customer experience has been affected, determining the root cause and resolving issues fairly and constructively.
- Handle day-to-day interactions with sellers, going beyond traditional customer service responsibilities to build strong relationships.
- Navigate our order queue, determining what requires attention to provide real-time assistance and ensure timely confirmation by ticket sellers.
90 Days in: Advancing Your Skills
* Play an active role in continued learnings, advancing your skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions, monitoring open and pending orders to ensure timely confirmation.
- Develop your expertise in resolving complex issues, providing exceptional customer service, and driving business results.
What You'll Bring
* Outstanding communication, attention to detail, and organizational skills.
- A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
- A genuine interest in the live event space and a willingness to learn and grow.
Work Environment and Schedule
* Office Location: Coppell, TX
- Hybrid model: 3 days in office and 2 days at home
- Work Schedule:
+ 1:30pm-10:00pm, with Tuesday/Wednesday off + 1:30pm-10:00pm, with Wednesday/Thursday off
- Paid training for the first 4 weeks, with a comprehensive onboarding program
Compensation and Benefits
* $40,000 base salary with overtime eligibility
- Bi-annual bonuses
- Annual equity grant
- Overtime eligibility for hours worked over 40/week
Why Join arenaflex?
* Be part of a dynamic team that's passionate about delivering exceptional customer experiences.
- Develop your skills and expertise in a fast-paced, ever-changing environment.
- Enjoy a comprehensive benefits package, including paid training, bonuses, and equity grants.
- Work in a hybrid model, balancing in-office and remote work to achieve a healthy work-life balance.
Ready to Join the arenaflex Team?
If you're a motivated and customer-focused individual with a passion for the live event industry, we encourage you to apply for this exciting opportunity. Join our team and help us deliver unforgettable experiences for our sellers and customers.
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