Experienced Temporary Customer Service Representative – Remote Holiday Assignment
At arenaflex, we're on a mission to deliver exceptional customer experiences and make a lasting impact on the lives of our customers. As we head into the holiday season, we're seeking enthusiastic and dedicated Temporary Customer Service Representatives to join our team for a 3-week assignment. If you're looking for a flexible and rewarding opportunity to earn some extra cash, we invite you to apply for this exciting role.
About arenaflex
arenaflex is a customer-centric business that supports warehousing, information technology, and contact centers. As an affiliate company of Colony Brands, Inc., one of North America's largest multi-channel direct-marketing companies, we're committed to delivering exceptional customer experiences and supporting the communities we work in. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.
The Role
As a Temporary Customer Service Representative, you'll be the friendly voice our customers hear when they place their orders. Your role will involve:
- Answering continuous inbound phone calls
- Taking and entering customer orders into the system
- Escalating any additional customer service needs
What's in it for you?
* Competitive pay starting at $14.00 per hour plus upsell commission
- Shift premium of $0.50 per hour for hours worked after 4:30 PM
- Flexible scheduling: Choose your own days and hours between 7:00 AM - 7:00 PM, Monday through Friday, to meet the required 30+ hours of weekly availability
- Paid training to ensure you're equipped with the skills and knowledge you need to succeed
- Employee discounts up to 50% off on items ordered from our catalogs and selected Outlet Store
- Booster Discount Certificates that allow employees to purchase company products for free
- Opportunity to work from the comfort of your own home, with a high level of computer knowledge and navigation skills
Requirements
* Must be available for 30+ hours per week between 7:00 AM and 7:00 PM CST
- Must be available to work on all days of the week, with the exception of Thanksgiving and the following Friday
- Must have a reliable computer that meets our minimum technical requirements (see below)
- Must have a dedicated high-speed internet connection with a minimum download speed of 4.0 MBPS and upload speed of 2.0 MBPS
- Must have a wired USB headset and a webcam (recommended but not required)
- Must have a minimum monitor size of 17+ inches (recommended but not required)
- Must have an external mouse (recommended but not required)
Preferred Computer Requirements
* A PC or Laptop with: + Current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP) + Processor: AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer + 8GB RAM or installed memory + 10GB of Free Hard Disk Space
Minimum Computer Requirements
* A PC or Laptop with: + Current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP) + Processor: AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer + 4GB RAM or installed memory + 10GB of Free Hard Disk Space
Other Requirements
* Keyboard: Function Keys (F-Keys)
- Wired USB Headset
- Webcams are recommended (not required)
- Dual monitors recommended (not required)
- Minimum monitor size of 17+ inches recommended (not required)
- External mouse recommended (not required)
Benefits and Perks
As a Temporary/Part-Time employee at arenaflex, you'll enjoy a range of benefits and perks, including:
- Performance Based Pay/Incentives
- Shift Premium pay for 2nd, 3rd, and Weekend shifts
- Holiday Pay for employees returning for their fifth consecutive season
- Safety and Attendance Incentives
- Employee Discounts up to 50% off on items ordered from our catalogs and selected Outlet Store
- Employee Mini Stores with discounted products
- Flexible Work Schedules
How to Apply
If you're ready to join our dynamic team and earn some extra cash before the holiday season, apply now! Please ensure you enter a valid email address that you check regularly when completing the application. You can expect emails from [email protected] and [email protected]. To prevent these emails from ending up in your junk/spam folders, we ask that you set your email filter to unblock, whitelist, or accept emails from these addresses. Please call us at 608-328-8480 if you have additional questions! Don't miss out on this exciting opportunity to join our team and make a difference in the lives of our customers. Apply now and help us create the excitement and deliver the experience of the holiday season! Apply for this job