Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
Are you passionate about delivering exceptional customer experiences and technical support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex's dynamic team of customer support professionals as an Experienced Fiber Customer Support Analyst. At arenaflex, we power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. We're not just a company – we're a family that values diversity, inclusion, and collaboration.
What You'll Be Doing
As an Experienced Fiber Customer Support Analyst, you'll be the face of arenaflex, providing exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center, troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're seeking a dedicated and customer-focused individual with a passion for delivering exceptional technical support and customer service. You'll have:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- A strong understanding of communication and networking components, including hardware, software, applications, networks, or devices
- Experience in a fast-paced call center environment, preferably in technical support
- A related Associate Degree or 2+ years' relevant experience in a related field
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
Even Better If You Have
* Technical support call center experience
- A related Associate Degree or 2+ years' relevant experience
- Knowledge of Fios services and features
What We Offer
As an Experienced Fiber Customer Support Analyst at arenaflex, you'll enjoy:
- A dynamic and collaborative work environment with opportunities for growth and development
- A competitive compensation package, including a base salary and incentives
- Comprehensive benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- Opportunities for professional development and training
- A flexible work schedule, with the option to work from home with occasional in-person trainings and meetings
Work Environment and Company Culture
As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture values diversity, inclusion, and collaboration, and we strive to create a work environment that's inclusive and supportive of all employees.
Equal Employment Opportunity
arenaflex is proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're passionate about delivering exceptional customer experiences and technical support, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to diversity and inclusion.
Compensation Range
The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Apply Now! Apply for this job