Evening Customer Care Associate - Full Time (10% Rate Differential)

Are you a customer service enthusiast with a passion for making a difference in people's lives? Do you thrive in a dynamic environment where no two calls are ever the same? Look no further! arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, is seeking an Evening Customer Care Associate to join our award-winning team. As a key member of our customer care team, you will play a vital role in providing guidance, direction, and support to our valued members as they navigate the healthcare system. With a strong focus on customer service, problem-solving, and communication, you will be empowered to make a positive impact on the lives of our members while growing your career in the health industry.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have been dedicated to providing expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Why Join arenaflex?

* Excellence in Customer Service Awards: We have been recognized as Organization of the Year (Small) in 2024 and have received numerous awards for our exceptional customer service.

• Awards and Recognition: arenaflex has been named #95 in the 2024 'Fortune 100 Best Companies to Work For' in the USA by Great Places to Work (GPTW) and has received numerous awards for our customer service, sales, and marketing efforts.
• Career Growth Opportunities: We offer a comprehensive training program and opportunities for advancement, allowing you to grow your career in the health industry.
• Total Rewards Package: Our total rewards package includes robust medical coverage, dental and vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, employee assistance programs, and wellness programs.

Job Summary

As an Evening Customer Care Associate, you will be responsible for:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying and collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate areas both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Minimum Requirements

* High School Degree or GED required

• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer service experience preferred
• Strong communication skills
• Problem-solving and issue resolution skills
• Multitasking skills

Work Environment and Company Culture

As a work-from-home associate, you will be empowered to work in a flexible and dynamic environment that allows you to make a positive impact on the lives of our members. Our company culture is built on a foundation of respect, empathy, and compassion, and we are committed to creating a workplace that is inclusive and supportive of all employees.

Pay Rate and Benefits

* Hourly rate starting at $16.00

• Comprehensive benefits package, including robust medical coverage, dental and vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, employee assistance programs, and wellness programs

How to Apply

If you are a customer service enthusiast with a passion for making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about arenaflex and to apply for this position.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor

arenaflex is a VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job