[Remote] Global Service Center Specialist
Note: The job is a remote job and is open to candidates in USA. GeoBlue is a company that offers a unique blend of professional ambition and work-life balance. They are seeking a Global Service Center Specialist who will provide high-quality customer service to globally mobile members, addressing inquiries related to products, policy benefits, and claims.
Responsibilities
- Ensuring our members (customers) always receive the highest quality of customer service
- Learn and follow established protocols as defined in the Global Service Center Procedure Manual(s)
- Answer and resolve all member, provider, and broker inquiries regarding products and services via phone and email
- Manage requests for medical assistance services on a planned or emergency basis
- Communicate with doctors' offices and hospitals to establish financial arrangements on behalf of members
- Appropriately and proficiently document all interactions and maintain accurate files in the designated systems
- Other duties as assigned
Skills
- High school diploma required
- Must be able to multitask while keeping composure at all times
- Excellent verbal and written communication skills
- Ability to speak, read, and write fluent English
- Ability to manage and successfully resolve complex issues with supervision and on a time-sensitive basis
- Strong facilitation, conflict resolution, and investigative skills
- Must have reliable at-home high speed internet service
- High volume corporate customer service experience is required
- Schedule flexibility is required (working on holidays, weekends, overnights and overtime)
- Undergraduate degree and/or equivalent experience
- Multi-lingual skills
- Familiarity with insurance products and insurance terminology
Benefits
- Full range of health benefits starting the first of the month following your start date
- Access to our rewards and recognition programs
Company Overview