Client Services Associate
RapidRatings is a company that focuses on providing financial health ratings to clients. The Client Services Associate will work with global clients to facilitate program operations, manage support inquiries, and ensure the success of private company ratings programs.
Responsibilities
- Product Support: Work with our team to manage and complete incoming service inquiries from across our client base. Allocate work internally to ensure timely responses and successful outcomes for our clients. This includes hundreds of clients requests each month regarding their private company ratings programs
- Program Management: Understand the nuances of how our services fit within various client programs. Support the success of our clients’ programs through providing best practices and strategic guidance to a wide range of stakeholders
- Data Management: Ensuring the integrity of our database of Client and counterparty contacts is critical to our overall program success. You will assist in maintaining, updating, and reconciling operational data across our tech stack, as necessary
- Client Configuration: You will execute the administrative tasks for onboarding new clients and establishing the program workflows necessary for each client’s risk management program
Skills
- Strong written and verbal communications
- Detail oriented and self-motivated
- Exceptional critical and strategic thinking skills
- Excel Proficiency required
- Bachelor's Degree or equivalent years of work experience required
- Enterprise B2B support experience a plus
Benefits
- Attractive benefits package with bonus
- Flexible work environment
- Self-managed PTO
Company Overview