Customer Support Specialist
Checkr is building a data platform to power safe and fair decisions, and they are seeking a Customer Support Specialist to join their Truework team. This role involves delivering exceptional customer support, troubleshooting technical issues, and collaborating cross-functionally to improve the customer journey.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
- Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
- Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
- Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
- Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
- Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey
Skills
- 1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
- Exceptional verbal and written communication skills with strong active listening and reading comprehension
- Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
- High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
- Demonstrated resilience, self-management, and commitment to continuous learning and improvement
Benefits
- Learning and development allowance
- Competitive cash and equity compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
Company Overview