[Remote] Student Loan Collections - Remote

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company that connects candidates with leading employers. They are seeking a candidate for a remote role that involves negotiating and processing payments for past due student loan accounts, requiring direct telephone contact with customers to resolve delinquent balances and ensure payment recovery.

Responsibilities

• Negotiate and process payments following department guidelines
• Assess consumer financial condition through thorough inquiries
• Identify reasons for delinquency and develop solutions
• Track and maintain customer accounts throughout the collection process
• Perform account maintenance including reviews, reconciling aging, verifying balances, applying payments, and updating accounts in compliance with policies
• Adhere to State and Federal regulations related to collections
• Meet corporate standards for call quality assurance and structure

Skills

• Outgoing, assertive, competitive, and persuasive
• Comfortable interacting with the public
• Possess or able to acquire strong negotiation skills
• Detail oriented with the ability to document accurately in computer systems during calls
• Able to work a flexible schedule including weekends
• High school diploma required
• For remote work: broadband internet connection, hard wired (no Wi-Fi or hotspots), with minimum 25 mbps download and 20 mbps upload speeds
• Some college preferred

Benefits

• Paid training
• Team-oriented work environment
• Growth opportunities
• Generous bonus potential
• Comprehensive benefits including medical, dental, vision, 401k with employer match, paid time off, and paid holidays

Company Overview