[Remote] Apheresis Telerecruiter

Note: The job is a remote job and is open to candidates in USA. The American Red Cross is the world's largest humanitarian network, seeking to recruit a dedicated Apheresis Telerecruiter. In this role, you will contact potential blood donors to schedule appointments and maintain records, ensuring that donation goals are met while providing support to volunteers.

Responsibilities

• Contact by telephone current apheresis and/or whole blood donors to recruit for donation, following a process and appropriate script and escalating difficult calls to senior colleagues
• Schedule appointments to ensure maximum number of donors are scheduled each day
• Maintain daily production standard, including phone calls and appointments per hour
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability
• Provide support, guided by senior colleagues, to help fixed site recruitment manager develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply

Skills

• High School or equivalent required
• 1 year of related experience preferred
• Ability to work on a team
• Computer experience
• Excellent customer service and problem-solving skills required
• Effective verbal communication skills
• Ability to work with potentially difficult customers
• Ability to work in a fast-paced environment
• Previous experience working in a call center

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Company Overview