[Remote] Collector/Resolution Specialist
Note: The job is a remote job and is open to candidates in USA. Brock & Scott, PLLC is seeking motivated individuals to join their collections team. The role involves helping consumers resolve accounts through various communication channels and maintaining accurate records of interactions.
Responsibilities
- Help consumers resolve accounts via phone, email, and mail
- Handle inbound calls and assist with questions and payments
- Track all communications and keep accurate account records
- Recommend next steps and generate repayment documents when needed
Skills
- High school diploma or GED
- Clear, professional communication skills
- Strong problem-solving and customer service abilities
- Ability to work independently and meet goals
Benefits
- Bonus Potential: $1,500+ per month for on-target performers (performance-based; tied to goals and attendance)
- Collaborative, supportive team environment
- Career growth opportunities in a stable, growing company
Company Overview