[Remote] Customer Service Relationship Specialist​

Note: The job is a remote job and is open to candidates in USA. The Hartford is an insurance company committed to making a difference and supporting the career goals of its employees. The Customer Relationship Specialist will provide an effortless experience for policyholders and agents by handling inquiries and concerns regarding insurance policies, while receiving ongoing coaching and development to enhance their career.

Responsibilities

• Promote digital self service capabilities
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand
• Assisting customers over the phone
• Must have the ability to learn insurance product and processes in training environment
• Required to commit to the training and work schedule
• Have a dedicated workspace free from distractions during work and training hours

Skills

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
• Ability to work in a fast-paced complex environment while navigating multiple programs
• Problem solving and critical thinking skills with strong attention to detail
• Excellent communication skills with ability to empathize with customers and colleagues
• Adaptability
• High School Diploma or equivalent experience required
• Spanish bilingual a plus
• Must have the ability to learn insurance product and processes in training environment
• Required to commit to the training and work schedule
• Have a dedicated workspace free from distractions during work and training hours

Benefits

• Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
• 25 days paid time off in your first full year of service and Paid Holidays
• Tuition reimbursement, Student Loan Paydown Program
• 401K

Company Overview