Experienced Customer Service Representative – Email, Chat, and Phone Specialist for Live Events Enthusiasts (Nights and Weekends)

Welcome to arenaflex: Where Passion Meets Exceptional Customer Experience

At arenaflex, we're dedicated to creating unforgettable experiences for our customers, from the moment they purchase tickets to the thrill of attending live events. As a leader in the industry, we pride ourselves on providing top-notch service, ensuring that every interaction with our brand is nothing short of exceptional. If you're a customer service enthusiast with a passion for live events, we invite you to join our dynamic team as an Email/Chat/Phone Specialist (Nights and Weekends).

The Role: Email/Chat/Phone Specialist (Nights and Weekends)

In this exciting role, you'll be the face of arenaflex, engaging with hundreds of customers who share your enthusiasm for live events. Your primary responsibility will be to provide proactive, friendly, and high-quality service, ensuring that our fans get the right seats at the right price. You'll be part of a team that thrives on making connections with customers, troubleshooting technical concerns, and answering questions about events or our services.

Key Responsibilities:

• Handle customer contacts promptly and professionally via phone, email, and live chat
• Answer questions about purchases, active orders, inventory, and upcoming events
• Support customers proactively, utilizing internal and external technology to manage order fulfillment
• Contribute to a positive team culture and growth, fostering a collaborative environment
• Create memorable experiences for customers who share our love for live events

How You'll Contribute to arenaflex's Success

As an Email/Chat/Phone Specialist, you'll play a vital role in ensuring that our customers have an exceptional experience with arenaflex. Your contributions will be measured by your ability to provide top-notch service, resolve customer issues efficiently, and maintain a positive attitude in a fast-paced environment. Your success will be reflected in our customers' satisfaction, loyalty, and enthusiasm for live events.

Role Expectations: A 30-90-180 Day Progression

As you grow with arenaflex, your role expectations will evolve over the first 30, 90, and 180 days. Here's a glimpse into what you can expect:

• 30 days in: Complete new hire orientation, learn about ticket marketplaces, acclimate to team and company norms, and gain access to internal systems
• 90 days in: Perform core responsibilities comfortably, maintain internal and external relationships, contribute to team approaches and methods, and understand service level expectations and KPIs
• 180 days in: Apply methods to execute individual tasks, participate in continued learning, handle front-line customer escalations, and contribute to extracurricular projects that drive team success

What You'll Bring to the Table

To succeed as an Email/Chat/Phone Specialist at arenaflex, you'll need:

• 1-2 years of customer service experience via phone, email, and live chat
• A team player mentality and drive to contribute to culture and growth
• A sense of curiosity and keenness to improve upon your work
• A passion for live events (sports, concerts, or theatre)
• A flexible schedule to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Experience with Zendesk or similar help desk software (a plus)

Schedule and Compensation

We offer a hybrid schedule with 3 days in the office and 2 days remote, allowing you to maintain a healthy work-life balance. Our compensation package includes:

• A base salary of $40,000
• Bi-annual bonuses and equity
• Fully paid training
• Competitive benefits, including FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and monthly credits and discounts for attending live events

Why Join arenaflex?

At arenaflex, we're committed to providing a work environment that's collaborative, dynamic, and supportive. You'll have the opportunity to grow with a company that values its employees, offers competitive compensation and benefits, and prioritizes work-life balance. If you're passionate about live events and customer service, we invite you to join our team and contribute to creating unforgettable experiences for our customers.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. You'll have access to ongoing training, mentorship, and opportunities to advance your skills and career. Our commitment to learning and development will empower you to take on new challenges, expand your knowledge, and achieve your professional goals.

Work Environment and Company Culture

Our work environment is designed to be collaborative, inclusive, and fun. We prioritize teamwork, open communication, and recognition of individual contributions. At arenaflex, you'll be part of a dynamic team that shares your passion for live events and customer service. We celebrate our employees' successes, provide opportunities for feedback and growth, and foster a culture that's built on trust, respect, and camaraderie.

Conclusion

If you're a customer service enthusiast with a passion for live events, we invite you to join our team as an Email/Chat/Phone Specialist (Nights and Weekends). At arenaflex, you'll have the opportunity to create unforgettable experiences for our customers, grow with a dynamic company, and develop your skills and career. Apply now to become part of our exceptional team and contribute to the success of arenaflex!