Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex

As a highly skilled and enthusiastic Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will be at the forefront of delivering exceptional customer experiences to hundreds of passionate fans who share our love for live events. arenaflex is a leading ticket marketplace that prides itself on creating unforgettable experiences for all our customers from the moment they make a purchase until they enter the gates. As a representative of our brand, you will play a vital role in ensuring that our fans get the right seats at the right price.

Join the arenaflex Team

Our team thrives on making meaningful connections with our customers, whether it's troubleshooting technical concerns or answering questions about events or our services. As a Customer Experience Representative, you will be the face of arenaflex, providing proactive, friendly, and high-quality service to our customers. You will be empowered to make a real difference in the lives of our customers, and we are committed to supporting your growth and development every step of the way.

How Your Role Contributes to the Success of arenaflex

As an Email/Chat/Phone Specialist (Nights and Weekends), you will be responsible for:

• Handling customer contacts in a prompt and professional manner
• Answering questions about purchases, orders, inventory, and upcoming events
• Providing proactive support to our customers via phone, email, and live chat
• Utilizing internal and external technology to manage order fulfillment
• Being a team player and contributing to our culture and growth
• Creating memorable experiences with customers who share our passion for live events

Career Progression at arenaflex

We are committed to helping you grow and develop your skills, and we have a clear roadmap for your career progression as a Call Center Associate. Here's what you can expect in the first 30, 90, and 180 days:

30 Days In

* Complete new hire orientation and gain the resources you need to be successful

• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
• Acclimate to team and company norms, business objectives, and arenaflex values
• Gain access to and familiarize yourself with our accounts and internal systems
• Shadow teammates and document what you've learned from observing and listening to their emails and calls

90 Days In

* Perform core responsibilities comfortably on your own

• Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies
• Understand service level expectations, KPIs, and other metrics to watch for

180 Days In

* Apply methods to execute individual tasks that positively impact the team

• Play an active role in continued learnings to advance skill sets necessary for team goals
• Handle front-line customer escalations and follow-ups
• Feel empowered to participate in extracurricular projects that will contribute to the success of the organization

What You'll Bring

* 1-2 years of customer service experience via phone, email, and live chat

• Team player mentality and drive to contribute to culture and growth
• Sense of curiosity to ask questions and keenness to improve upon work
• Passion for live events (sports, concerts, or theatre)
• Flexible schedule to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Experience with Zendesk or similar help desk software

Schedule

* 1:30pm-10:00pm Thursday/Friday off

• 1:30pm-10:00pm Monday/Tuesday off
• Hybrid schedule with 3 days in office and 2 days remote

Compensation and Benefits

* $40,000 base salary with bi-annual bonuses and equity

• Training is fully paid
• Competitive compensation, bonus incentives, and equity for all employees
• FLEX PTO
• Mental health days
• Medical, dental, and vision insurance
• 401K matching
• Monthly credits and discounts for attending live events
• Hybrid working model
• Variety of additional workplace perks

Ready to Join the arenaflex Team?

If you're passionate about delivering exceptional customer experiences and have a passion for live events, we want to hear from you! Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex and join our team of dedicated professionals who are committed to making a difference in the lives of our customers. Apply Job! Apply for this job