Experienced Customer Development Manager – National Chain Sales and Retail Insights
Are you a results-driven professional with a passion for driving business growth through data-driven insights? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, a leading industry-leader in the wine and spirits distribution industry. As a Customer Development Manager, you will play a critical role in supporting a top national customer, leveraging your analytical and thought leadership skills to execute category strategies that drive category and customer growth.
About arenaflex
arenaflex is a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity. At arenaflex, we invest in our people, offering a comprehensive benefits package, tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more. We're a company that values continuous learning and growth, where your voice is heard, and you're respected.
Overview
As a Customer Development Manager, you will be the Insights and Analytics expert supporting a top national customer. You will use your analytical and thought leadership skills to execute category strategies in alignment with customer priorities. This role involves analyzing data, identifying opportunities, and making recommendations that drive category and customer growth.
Primary Responsibilities
* Manage data sources to monitor the field execution of vendor programs & assortments.
- Communicate complex and/or detailed information to multiple individuals/audiences with differing knowledge levels.
- Stay informed of analytic best practices across the industry and provide effective information to deliver sales, margin, and market development goals.
- Analyze and report data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Track category performance, including sales, profits, margins, and market share.
- Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business as part of regular, scheduled business reviews.
- Create and deliver effective reports using POS data, Syndicated Data, and account-specific database information in presentation-ready formats.
- Evaluate and make recommendations on supplier performance to enhance the company's inventory & fill rate objectives.
- Understand and apply customer, consumer, and industry insights using market research data to deliver category growth.
- Ensure superior client satisfaction by providing hands-on deep analytics and contributing to team problem-solving.
- Manage multiple priorities in a fast-paced environment and perform other job-related duties as assigned.
Minimum Qualifications
* Bachelor's Degree and experience within the CPG sector; Adult Beverage preferred; Costco experience a value add.
- Strong analytical, problem-solving, decision-making, and quantitative analysis skills.
- Incorporating and interpreting data from multiple unrelated data sources into concise action-oriented recommendations.
- Understanding of National Chain Sales, Retail, and Distributor operations.
- Expertise in category management principles, syndicated data, and shopper/consumer insights (Numerator/Spectra, etc).
- Ability to collaborate with external retail customers, key suppliers, and internal teams to deliver insights and recommendations.
- Assertive leadership and decision-making skills with an aptitude for understanding changing market dynamics and resolving complex problems.
- Preferred experience working with Syndicated data (Nielsen, IRI), Internal Shipment Data, and Household Panel.
- Strong leadership, decision-making capability, and a proven track record of success.
- Intermediate to advanced knowledge of Excel and PowerPoint.
Physical Demands
* Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor)
- Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
- Critical nature of this job may require extended hours, overtime, and weekends
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
arenaflex is an Affirmative Action/EEO employer, prohibiting discrimination and harassment of any type and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
What We Offer
* Comprehensive medical and prescription drug coverage
- Dental and vision plans
- Tax-saving Flexible Spending Accounts
- Disability coverage
- Life insurance plans
- 401(k) plan
- Tuition reimbursement
- Wellness program
- Parental leave
- Vacation accrual
- Paid sick leave
- And more!
How to Apply
If you're a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job