Experienced Customer Service Representative (Remote) - Health Care Support

At arenaflex, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and collaboration.

About arenaflex

arenaflex is a global organization that's revolutionizing the way we approach health care. We're not just a company – we're a community of passionate individuals who share a common goal: to make a meaningful difference in people's lives. Our commitment to health equity and social responsibility drives everything we do, from our innovative products and services to our comprehensive benefits and career development opportunities.

Job Summary

As an Experienced Customer Service Representative, you'll work in a fast-paced call center environment, providing exceptional support to patients, providers, and medical staff. You'll be responsible for answering inbound calls, scheduling appointments, processing referrals, and resolving complex issues. If you're a customer service professional with a passion for health care, we want to hear from you!

Key Responsibilities

* Answer a minimum of 11 calls per hour, resolving moderate to complex issues with empathy and professionalism

• Schedule and verify appointments in our clinical information system, ensuring seamless communication with patients and providers
• Verify and update patient demographic and insurance information, maintaining accurate records and ensuring compliance with regulations
• Send and receive tasks to Provider offices, facilitating access to medical care and improving patient outcomes
• Receive and process referrals, expedited, stat, and at-risk, prioritizing urgent cases and ensuring timely resolution
• Contact patients to advise of appointment and referral status, providing clear communication and reassurance
• Perform high-volume data entry, maintaining accurate records and ensuring data integrity
• Process and resolve expedited patient complaints, addressing concerns and improving patient satisfaction
• Review and process medication refills, ensuring timely and accurate fulfillment
• Respond proactively to inquiries from patients, providers, and internal medical personnel, providing expert guidance and support

Qualifications

* High School Diploma or equivalent

• 6+ months of call center experience, with a proven track record of delivering exceptional customer service
• 6+ months of customer service experience, with a strong understanding of patient needs and expectations
• Proficiency with Microsoft Office applications, including Microsoft Excel, Microsoft Outlook, and Microsoft Word
• Must be 18 years of age or older
• Flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am-8pm Monday-Friday, Saturday-Sunday 7am-5pm

Preferred Qualifications

* Medical terminology knowledge, with a strong understanding of health care concepts and terminology

• Advanced knowledge of insurance products, including Medicare, Medicaid, and commercial plans
• Training in a medical office-related field, with experience in patient care and health care administration
• CPT and ICD-10 coding knowledge, with a strong understanding of coding principles and regulations

Soft Skills

* Excellent customer service and telephone etiquette skills, with a strong ability to communicate effectively with patients and providers

• Solid oral and written communication skills, with a proven ability to write clear and concise reports and correspondence
• Strong listening, critical thinking, decision-making, and problem-solving skills, with a ability to prioritize calls and tasks effectively
• Ability to work in a fast-paced environment, with a strong ability to multitask and manage competing priorities

Benefits and Compensation

* Competitive hourly rate, ranging from $16.00 to $28.27 per hour, based on experience and qualifications

• Comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and equity stock purchase
• Incentive and recognition programs, with opportunities for bonuses and rewards based on performance
• Career development opportunities, with training and development programs to help you grow and advance in your career

Work Environment and Culture

* Remote work environment, with flexible scheduling and the ability to work from home

• Collaborative and inclusive culture, with a strong emphasis on diversity, equity, and inclusion
• Opportunity to work with a talented team of professionals, with a shared commitment to health care and social responsibility
• Access to cutting-edge technology and tools, with a strong focus on innovation and continuous improvement

How to Apply

If you're a motivated and compassionate customer service professional with a passion for health care, we want to hear from you! Apply now to join our team and start making a difference in people's lives. Apply Job! Apply for this job