Experienced Customer Care Representative I - Hybrid (Partially Work From Home) - Now Hiring at arenaflex

At arenaflex, we're dedicated to delivering reliable, safe, and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. As a responsive and engaging energy company, we pride ourselves on exceeding the expectations of our customers and the communities we serve every day. Our team of over 1,700 employees is the foundation of our success, and we're now looking for talented individuals to join our Customer Care team.

About arenaflex

arenaflex is a leading natural gas and electric utility company that's committed to making a positive impact on the lives of our customers and the communities we serve. We offer a comprehensive benefits package, including medical, prescription, dental, vision, life insurance, disability plans, 401(k) matched savings plan, paid vacation, company stock purchase program, wellness programs, tuition reimbursement, paid parental leave, paid volunteer time, and adoption assistance. Our goal is to create a work environment that's supportive, inclusive, and empowering, where our employees can grow and thrive.

Job Summary

We're seeking an experienced Customer Care Representative I to join our team. As a Customer Care Representative, you'll be the first point of contact for our customers, handling a variety of incoming calls, including gas emergencies and electric outages, new service applications, billing requests, and credit and collections inquiries. You'll work independently, using your problem-solving skills and knowledge of company policies and procedures to resolve customer issues efficiently and effectively.

Key Responsibilities

* Handle customer calls in a timely and professional manner, following company provided procedures and ensuring accurate information is provided to the customer.

• Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for reduction in the need for supervisor callbacks.
• Participate in voluntary and mandatory training opportunities to enhance your skills and knowledge.
• Assist with floor training and/or shadowing opportunities when needed.
• Complete special assignments as needed in a timely manner.
• Maintain responsible time and attendance, and participate in mandatory and voluntary overtime as needed.

Essential Qualifications

* High School Diploma or equivalent

• Minimum of 1 year of experience in a customer service environment
• Intermediate proficiency in Microsoft Office Suite
• High level capacity for multitasking independently and on a computer
• Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Exceptional organizational and time-management skills

Preferred Qualifications

* Previous experience working for a utility company

• Experience with SAP CRM and ECC systems
• Thorough understanding and adherence to PUC rules/regulations, including Chapter 56 and Chapter 14, along with arenaflex policies/procedures

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Care Representative I, you'll have opportunities for career progression, including:

• Annual performance review and merit increase one year from hire date
• Eligibility for promotion consideration after 2 years of service and demonstrated successful progression and performance
• Opportunities for training and development to enhance your skills and knowledge

Work Environment and Company Culture

As a hybrid employee, you'll have the flexibility to work from home and in our office, depending on the needs of the business. We're committed to creating a work environment that's supportive, inclusive, and empowering, where our employees can grow and thrive. Our company culture is built on the values of:

• Customer focus
• Teamwork and collaboration
• Innovation and continuous improvement
• Integrity and ethics
• Respect and inclusivity

Compensation and Benefits

As a Customer Care Representative I, you'll receive a competitive salary of $19.00 per hour, plus incentives, including:

• Trainee incentive up to $500 after successful completion of training
• $500 after 3 months of successful independent call-taking
• Additional incentives up to $250 a month for achieving or exceeding all scorecard metrics

You'll also be eligible for our comprehensive benefits package, including medical, prescription, dental, vision, life insurance, disability plans, 401(k) matched savings plan, paid vacation, company stock purchase program, wellness programs, tuition reimbursement, paid parental leave, paid volunteer time, and adoption assistance.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity and Affirmative Action Employer. We're committed to creating a diverse and inclusive work environment that's free from discrimination and harassment. We welcome applications from individuals of all backgrounds, including those with disabilities, veterans, and individuals from underrepresented communities.

Pre-Employment Requirements

As a condition of employment, you'll be required to pass a pre-employment drug screen and, if hired, be subject to substance abuse testing in accordance with arenaflex policies. Additionally, applicants for certain positions may be denied hire if they're actively using medical marijuana, even if prescribed by an authorized physician. We look forward to hearing from you and exploring how you can join our team at arenaflex! Apply for this job