[Remote] Bilingual Road Service Specialist

Note: The job is a remote job and is open to candidates in USA. AAA Mountain West Group is dedicated to serving its Members, especially during critical situations like roadside assistance. The Bilingual Road Service Specialist role involves handling inbound calls, coordinating service vehicles, and delivering exceptional customer service to ensure Members receive timely assistance.

Responsibilities

• Handle inbound calls from Members, Vendors, Fleets, and others while coordinating service vehicles
• Be skilled at using multiple applications simultaneously and navigation tools like Google maps
• Deliver extraordinary customer service to our Members and work with Vendors and Fleets to ensure the service request is processed timely and efficiently
• Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
• Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
• Process Member/Vendor payments following company policy and procedures
• Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

Skills

• MUST LIVE IN UTAH OR ARIZONA
• Enjoy a fast paced environment: Handle inbound calls from Members, Vendors, Fleets, and others while coordinating service vehicles
• Be skilled at using multiple applications simultaneously and navigation tools like Google maps
• Deliver extraordinary customer service to our Members and work with Vendors and Fleets to ensure the service request is processed timely and efficiently
• Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
• Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
• Process Member/Vendor payments following company policy and procedures
• Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection
• Fluency in Spanish is a plus and you may be eligible to earn a pay differential

Benefits

• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program
• Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
• Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
• Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
• 401K - Dollar for dollar company match up to 6% of employee contributions.
• Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Company Overview