Level 2 Customer Service Agent
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina.
Responsibilities
- Consistently answer incoming calls via a high-volume telephone queue
- Resolve incoming correspondence via written letters or email
- Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, account adjustments, tax laws, policy and procedures
- Complete training to understand and communicate personal, corporate and franchise, and sales and use tax laws
Skills
- Associate's degree in Business Administration, Accounting or related field from an appropriately accredited institution
- One year work experience preferably in an accounting-related environment
- An equivalent combination of education and experience
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K, 457, and 403(b) plans
- Eligibility for the Public Service Loan Forgiveness Program
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