Service Support Associate - 16 month contract

Canada Life is a leading insurer in Canada serving the financial security needs of millions. They are seeking a Service Support Associate to provide in-house service and administrative support to the client service team with a focus on customer service and communication.

Responsibilities

• Acting as a liaison between clients and head office departments
• Handle routine client changes, and administrative and claim inquiries
• Process client plan changes
• Ordering employee booklets, contracts, enrollment forms, ID cards, etc
• Assisting service team with the preparation of new group submission materials proposals and presentation materials
• Assisting sales team with the preparation of new business and in force quotes in addition to renewals and amendments
• Word processing duties including a variety of materials such as client correspondence, administration guides, census data requests, etc
• Responsible for the creation of client and advisor reporting
• Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Workplace Solutions Team
• Provide backup support to other positions on the team as required

Skills

• Highly adaptable, driven to be your best, and proven initiative
• Well-developed customer service skills
• Strong oral and written communication skills
• Strong mathematical skills
• Requires excellent Word, Excel, PowerPoint and Outlook skills
• Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
• Attention to detail key
• Good problem-solving skills
• Ability to work independently as well as in a team environment
• Knowledge of the group insurance industry would be an asset

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