Crisis Responder - on call

Nexus Family Healing is a national mental health organization that provides innovative Family Response and Stabilization Services to families in crisis. The Crisis Responder assists clients and their families during difficult times, providing assessments and connecting them with necessary services to promote stability and healthy family functioning.

Responsibilities

• Believes in and is inspired by the power of community work; delivers best-practice service throughout community settings as needed
• Identifies resources available and shares knowledge with family and providers on trauma exposure, its impact, and trauma focused
• Creates a high-touch experience for every client and family served and provides a timely response to requests for service
• Screens for trauma exposure and difficulties to be addressed and demonstrates competence in using screening tool results to enhance outcomes
• Develops and maintains community contacts and resource building with liaison relationships for seamless referrals
• Establishes a plan for families based on assessment with clinical supervisor oversight and emphasizes continuity of care and collaboration across youth service
• Communicates with client’s family and team regarding crisis support and stabilization
• Connects family system to resources with a warm hand-off in the determined priority areas; links client or family to crisis services if required
• Understands the potential for secondary traumatic stress and practices self-care strategies to mitigate these effects
• Exhibits clear, professional, respectful, and effective communication when interfacing with clients, coworkers, families, and external contacts and willingly shares knowledge, information and resources
• Emphasizes and supports cultural connections and supports multiple modalities of healing
• Provides complete and required documentation, within established timelines relating to planning and stabilization
• Complies with local office procedures for referrals and service; maintains high degree of ethical conduct, integrity, and confidentiality
• Recognize and value cultural differences in all aspects of work and service delivery

Skills

• Bachelor's degree in a helping field such as Social Work, Counseling or other Human Service field required. Pertinent equivalent community work and experience will be considered
• 1+ years' experience in crisis assessment and de-escalation, behavioral intervention, and/ or direct work with youth and families
• Valid driver's license and car insurance
• Must have the ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges
• Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values
• Experience in crisis/mobile/residential or community work with children/youth and families
• Experience working within home and/or community settings
• Experience working in diverse communities and populations
• Bilingual candidates encouraged to apply! (Spanish and Somali speaking preferred)

Company Overview