[Remote] Remote Care Coordinator

Note: The job is a remote job and is open to candidates in USA. Bond Vet is on a mission to strengthen the human-animal bond through better pet care, offering primary and urgent care for pets. The Remote Care Coordinator will provide exceptional client experiences by managing high volumes of incoming calls, addressing inquiries, and assisting with administrative tasks.

Responsibilities

• Provide a top-notch client experience while answering a high volume of incoming calls from existing and prospective clients to address inquiries related to scheduling appointments, services offered, and general pet care and clinic information
• Triage and route calls to virtual nurses or clinic team members if needed (this may be over 100 calls a day!)
• Assist with various administrative tasks such as clinic reschedules
• Utilize multiple programs and platforms to document client interactions such as Zendesk and Vetspire
• Utilize Slack and Google platforms to communicate with our virtual nurses and clinic team members (including in-clinic Care Coordinators, Nurses, and DVMs)

Skills

• Previous experience of at least 1 year in a high-volume call center environment, with a proven track record of handling inbound and outbound calls in the health industry
• Strong ability to manage and prioritize a significant volume of emails on a daily basis
• Proficiency in call routing and effective communication with team members to ensure seamless client interactions
• Experience with administrative tasks, including appointment scheduling and rescheduling
• Familiarity with using customer relationship management (CRM) software such as Zendesk and Vetspire
• Comfortable using communication platforms like Slack and Google to liaise with remote team members and clinic staff
• Excellent active listening skills to ensure client needs are met effectively and efficiently
• Ability to handle a dynamic and fast-paced work environment while maintaining a high level of professionalism and customer service
• Strong organizational skills and the capacity to meet and exceed call and email performance goals
• Dedication to delivering exceptional client experiences and ensuring client satisfaction at all times
• Comfortable being online and available for taking calls for 8-9 hours per shift
• Previous experience in answering 90+ calls per shift
• Access to a quiet working space to ensure clear and professional communication during calls

Benefits

• Accrual of Paid Sick Leave
• Discounted Bond Vet services for pets

Company Overview