[Remote] Admissions Specialist

Note: The job is a remote job and is open to candidates in USA. Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing quality care for clients. As an Admissions Specialist, you will be the first point of contact for families seeking autism services, guiding them through the onboarding process and ensuring access to life-changing care.

Responsibilities

• Serve as the primary point of contact for prospective clients and families via phone, email, and electronic communication
• Respond to inbound inquiries and conduct outbound outreach to guide families through next steps
• Clearly explain Acorn Health programs, services, insurance benefits, and financial responsibilities
• Collect, verify, and maintain accurate client and guardian information within the CRM system
• Prepare and send professional, compassionate email communications to families
• Ensure all required documentation is obtained, organized, and entered into Acorn Health systems
• Coordinate with physicians’ offices to obtain necessary medical documentation
• Collaborate closely with Authorizations, Clinical Teams, and Admissions Leadership to manage waitlists and onboarding timelines
• Maintain regular communication with waitlisted families and update availability in practice management systems
• Stay current on admissions workflows, process updates, and departmental guidelines
• Contribute to a fast-paced, team-oriented environment focused on efficiency and family experience
• Perform other duties as assigned

Skills

• Excellent verbal and written communication skills with a compassionate, professional approach
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment
• Team-oriented mindset with a positive attitude and accountability
• Strong time management and follow-through
• Comfort working across multiple markets and managing multiple priorities
• Proficiency in Microsoft Office and Outlook
• Ability to analyze and interpret data and workflow metrics
• Must be able to work Eastern Standard Time business hours
• Serve as the primary point of contact for prospective clients and families via phone, email, and electronic communication
• Respond to inbound inquiries and conduct outbound outreach to guide families through next steps
• Clearly explain Acorn Health programs, services, insurance benefits, and financial responsibilities
• Collect, verify, and maintain accurate client and guardian information within the CRM system
• Prepare and send professional, compassionate email communications to families
• Ensure all required documentation is obtained, organized, and entered into Acorn Health systems
• Coordinate with physicians' offices to obtain necessary medical documentation
• Collaborate closely with Authorizations, Clinical Teams, and Admissions Leadership to manage waitlists and onboarding timelines
• Maintain regular communication with waitlisted families and update availability in practice management systems
• Stay current on admissions workflows, process updates, and departmental guidelines
• Contribute to a fast-paced, team-oriented environment focused on efficiency and family experience
• Perform other duties as assigned
• Bachelor's degree or equivalent healthcare experience preferred
• 1+ year of experience in healthcare admissions, client onboarding, or related field preferred
• 1+ year of experience in a call center or high-volume customer service environment
• Experience using CRM systems (Microsoft Dynamics 365 preferred)

Benefits

• Paid Time Off (PTO) and paid holidays
• Medical, dental, and vision insurance
• Paid Parental Leave
• 401(k) Retirement Plan
• Life insurance, short-term, and long-term disability coverage

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