Bilingual Customer Service Representative - Full time or Part time - Work from home after training

McCright & Associates is a leading provider of support for public housing authorities, committed to excellence in service. They are seeking bilingual customer service representatives to provide quality customer support via phone and email, serving as a liaison between inspectors and clients, and ensuring compliance with policies and guidelines.

Responsibilities

• Operate phone and computer systems
• Serve as liaison between inspectors and clients
• Provide customer service for incoming telephone calls, emails, and letters by responding or routing in a timely, efficient, and appropriate manner
• Communicate with inspectors and inspection managers to resolve questions from clients and inspection issues
• Handle email requests from customers including reinspection approvals, customer questions, etc
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments
• Ensure that the client's policies and procedures, as well as HUD requirements and guidelines are being observed in the day-to-day operations
• Effectively communicate with McCright co-workers, the client's staff members, and supervisors regarding project status, client issues, and work assignments via personal conversation, fax, email, and phone
• Exercise discretion in all matters regarding the general business operations of McCright & Associates, LLC

Skills

• MUST BE BILINGUAL/FLUENT IN SPANISH AND ENGLISH
• Knowledge, or willingness to learn, the general operations and procedures of a Public Housing Agency (PHA) as well as local, state, and federal laws governing subsidized housing programs
• Proven proficiency of modern office equipment including multi-line phone, computer, printer, fax, scanner, and copier
• Prepare and present ideas in a clear and concise manner, both orally and in written form
• Accurate typing skills with minimum typing speed of 40wpm
• Ability to establish, maintain and promote effective working relationships with departmental employees, co-workers, vendors, consultants, contractors, and landlords/tenants
• Ability to effectively communicate with people from a broad range of socio-economic backgrounds
• Ability to work productively in a variety of working conditions and environments
• Graduation from high school or GED
• Work hours will be assigned based on the specific staffing needs required to meet the service level for clients
• Shifts will occur during regular call center operating hours, currently between 8:00 am and 5:15 pm, Monday through Friday
• Shift assignments for all positions are subject to change based on client needs
• Must be able to read various documents and operate office equipment. (75-100%)
• Must have acute hearing ability. (75-100%)
• Must be able to sit for extended periods. (75-100%)
• Must have ability to perform repetitive hand motions. (75-100%)
• Moderate work: Exerting minimal force occasionally to move objects less than 25 lbs
• 1-3 years of work experience in customer service preferred

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Company Overview