[Remote] Customer Success Representative

Note: The job is a remote job and is open to candidates in USA. Smarsh is a company that empowers its customers to manage risk in digital communications. They are seeking a motivated entry-level Customer Success Representative to build relationships, promote product adoption, and address customer needs to drive success and loyalty.

Responsibilities

• Respond to inbound customer calls in a prompt manner
• Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem
• Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need
• Track activity in Salesforce and accurately logs outcomes of customer discussions
• Process customer account or billing adjustments
• Consistently meet or exceed time to resolution targets
• Partner with other internal teams to ensure client’s needs and resolution with escalated issues are being met

Skills

• 1+ years' experience with customer service, customer success, or inside sales preferably for the financial industry or similar highly regulated industry
• Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines
• Excellent communication, listening, influencing, and training skills
• High-reaching, tenacious and results driven
• Validated ability to work both independently and in a group environment
• Excellent organization, documentation, and time management skills
• Experience using Salesforce or equivalent CRM solution is a plus

Company Overview

Company H1B Sponsorship