Network Operator
Mediacom Communications is a leading provider of internet and communication services across the United States, committed to bridging the digital divide. The Network Operator will be responsible for monitoring HFC network performance, managing outages, and supporting maintenance technicians to ensure optimal plant performance.
Responsibilities
- Responsible for outage tracking, escalation, and outage identification via system monitoring tools
- Responsible for initiating communication with maintenance technicians in order to gather updates and ensure safety
- Prioritize, assign, and dispatch work for maintenance technicians via Workforce Management
- Responsible for providing maintenance technicians troubleshooting guidance through the use of system monitoring tools
- Records accurate and detailed outage/maintenance data via database
- Responsible for answering inbound calls from technicians in a timely manner and providing support to the same
- Constant monitoring of all outage detection tools such as CID, Alarm Central, Auto Outage Dashboard, and near real-time trouble call report
- Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel
- Perform other duties as required or assigned
Skills
- Bachelor's Degree in Communications, Business Administrations or related field or equivalent experience
- 1+ years of experience in telecommunications industry
- Ability to perform routine dispatching functions such as answering telephones and using instant messenger
- Strong oral communication and interpersonal skills
- Demonstrated ability to work in a fast-paced environment while multi-tasking
- Demonstrated use of computer programs including but not limited to Microsoft Office, Project, etc
- Excellent planning skills with a track record of successful accomplishments
- Previous System Tech or Service Tech experience with Mediacom
- Ability to work required days and hours; could be second or third shift. Weekends possible
- Knowledge of OFSC or similar tool
- Regular Attendance required
Benefits
- Company Provided Equipment!
- Hybrid schedule!
- Health, vision, and dental insurance!
- Paid vacation, holidays and flex paid time off!
- 401K with generous company match!
- Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
- Education Enrichment up to $5,000 per year for qualified employees!
- Employee Wellness Program!
Company Overview
Company H1B Sponsorship