Customer Success Associate - Boston
Datadog is a global SaaS business on a mission to enable digital transformation and infrastructure monitoring for its customers. As a Customer Success Associate, you will focus on building strategic relationships with customers, driving product adoption, and ensuring a positive experience across a high volume of accounts.
Responsibilities
- Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention
- Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
- Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
- Act as an advisor to customers to ensure they’re leveraging the solution effectively
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
Skills
- Customer-minded, always trying to provide the most value possible
- Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success
- A strong communicator (written and verbal) with excellent attention to detail
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
- 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success
- Passionate about building long term and lasting relationships
Benefits
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
- Healthcare
- Dental
- Parental planning
- Mental health benefits
- A 401(k) plan and match
- Paid time off
- Fitness reimbursements
- A discounted employee stock purchase plan
Company Overview
Company H1B Sponsorship