Bilingual Member Care Representative (Contact Center - Hybrid Maryland-based)

Educational Systems Federal Credit Union is a fast-growing credit union that has proudly served the education community for over 70 years. They are seeking a Bilingual Member Care Representative to provide excellent service to members and assist non-members in establishing their membership and accounts.

Responsibilities

• Providing a variety of service functions for our members
• Working with members to best identify additional financial solutions that help to meet the member's specific needs
• Assist non-members in establishing their membership and setting up their accounts by phone
• Must be able to work a 40 hour a week variable schedule with hours between 8 a.m. and 6:05 p.m. EST Monday through Friday and on Saturdays from 8 a.m. to 2:05 p.m. EST

Skills

• High school diploma or equivalent (GED) required. Must be able to work in a fast-paced environment and be able to utilize available resources to help members
• Must read and speak Spanish fluently
• Minimum of one year experience working in a financial institution required. Previous contact center experience helpful. Must have experience selling and cross-selling products or services
• Must have excellent member service skills to include strong verbal and written communication skills as well as the ability to demonstrate patience and professionalism in dealing with members
• Functional knowledge of Microsoft Office suite of products
• Ability to perform routine mathematical calculations
• Ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etc

Company Overview