Technical Services Engineer I - Elevity

Gordon Flesch Company is a leading technology service provider in the Midwest, and they are seeking a Technical Services Engineer I to support diverse technology environments and assist with IT infrastructure needs. The role involves consulting on technology solutions, resolving technical issues, and maintaining network security and availability for clients.

Responsibilities

• Consult with Elevity management and senior level consulting engineers on technology solution decisions and provide applicable recommendations
• Support diverse technology environments to include the server, workstation and general IT infrastructure needs of clients
• Support standard and industry-focused software applications
• Work out of Elevity Support Queues both Remotely and Onsite to resolve client technical issues
• Generate detailed network and technical documentation
• Provide responsive, professional and highly-personable support
• Perform internal and client-facing administrative tasks efficiently and reliably
• Solve challenging technical issues through completion with senior level Consulting Engineers
• Setup and troubleshoot server and desktop hardware
• Maintain with and troubleshoot Microsoft Server and desktop Operating Systems
• Install and administrate Anti-Virus, Anti-SPAM and backup software solutions
• Work with the Elevity operations, project management, sales team, technology partners, and clients in a generalist capacity
• Install and maintain network hardware and software
• Monitor networks to ensure security and availability to specific users
• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations partnering with Senior Engineers as needed
• Complete company provided trainings and certifications
• Self-Schedule service calls on site/remote as needed for managed clients
• Complete monthly maintenance reports for assigned clients

Skills

• High school diploma or equivalent required
• 1-3 years Service Desk experience or 1-3 years of IT consulting experience (server, workstation and network support)
• Network+ certification (or ability to obtain within one year)
• Experience with server and desktop hardware
• Experience with Microsoft server and desktop operating systems
• Experience with Active Directory- User Administrations, DNS Administration, DHCP Administrations, Group Policy Administrations
• Experience with antivirus, anti-spam and backup software solutions
• Knowledge of switching and routing technologies
• Basic Knowledge of Microsoft O365 and Azure
• Valid drivers license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets
• Ability to work a rotating on-call schedule in order to provide consistent client support

Benefits

• Medical
• Dental
• Personal time
• Vacation time
• Holiday time
• Tuition reimbursement
• 401(k)
• 401(k) match
• A wellness program
• Volunteer hours
• And much more!

Company Overview