Experienced Customer Support Advisor (Remote PST) – Empathetic Problem-Solver for arenaflex
At arenaflex, we're dedicated to making scheduling easy for businesses of all sizes. With over 167,000 customers worldwide and tens of millions of appointments handled annually, we're a market leader in the industry. Our mission is to empower entrepreneurs and small business owners to focus on what they love while we handle the scheduling complexities. We're now seeking an empathetic and customer-centric individual to join our unique remote team as a Customer Support Advisor.
About arenaflex
arenaflex is a design-driven platform that helps entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products includes websites, domains, ecommerce, marketing tools, and scheduling solutions like Acuity, social media presence tools like Bio Sites and Unfold, and hospitality business management via Tock. Our team of over 1,700 is headquartered in New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.
The Role
As a Customer Support Advisor at arenaflex, you'll be the face of our company, providing exceptional support to our customers through live chat and email. You'll be part of a collaborative and connected remote team where you can show up as your authentic self while helping entrepreneurs and small business owners succeed. Your primary responsibilities will include:
- Engaging with customers through live chat and email in a thoughtful, caring, and efficient manner
- Troubleshooting straightforward and complex customer issues
- Staying up-to-date on new product features and improvements
- Collaborating with teammates to learn and improve ways of working together and helping each other and our customers
- Achieving set targets for pace and quality in live chat and email
- Identifying system issues and communicating with our Product Operations team
- Identifying non-standard customer experiences and escalating issues
Who We're Looking For
We're seeking an individual who is:
- Available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us
- Eligible to live in one of the following states: Colorado, Oregon, or Washington
- Experienced in assisting customers through chat and email support with strengths in grammar and spelling
- Strong in reading comprehension to help identify the cause of a problem
- Comfortable working independently and collaboratively in a remote role
- Capable of managing ambiguity and adapting to change
- Previous customer support experience is a bonus
- Able to maintain a quiet, distraction-free work space within a dedicated room with a door that can be shut, an ergonomic chair, and a desk
- Uninterrupted, reliable network connection
Benefits & Perks
As a valued member of our team, you'll enjoy:
- A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with arenaflex funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- $100 per month remote stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
Cash Compensation Range
The hourly rate for this position will vary based on job-related criteria, including relevant skills, qualifications, experience, and location, among other factors. The cash compensation range is $48,000 - $56,000 USD.
Our Commitment
At arenaflex, we're committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We're proud to be an equal opportunity workplace.
Join Our Team
If you're an empathetic and customer-centric individual who is passionate about providing exceptional support, we encourage you to apply for this exciting opportunity. Don't miss the chance to be part of a unique remote team where you can grow, learn, and thrive. Apply Now!
About arenaflex
arenaflex is a design-driven platform that helps entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products includes websites, domains, ecommerce, marketing tools, and scheduling solutions like Acuity, social media presence tools like Bio Sites and Unfold, and hospitality business management via Tock. Our team of over 1,700 is headquartered in New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.
Careers at arenaflex
For more information about our company culture, visit [www.arenaflex.com/about/careers](http://www.arenaflex.com/about/careers). Apply for this job